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Provides food and beverage service in a hotel restaurant. Prepares tables and service areas, welcomes and seats guests, presents menus and wine, takes and processes orders through Micros, serves meals and drinks, recommends items, upsells, maintains table cleanliness, and supports guest satisfaction. Assists with special requests, guides junior team members, communicates with departments, and reports guest feedback to supervisors.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Waiter/ess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Historic Moments at Hilton Istanbul
- Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
- Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
- Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
- Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
- Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
- Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong
Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.
Responsibilities- To prepare the setup of tables and chairs for the next service period
- To ensure that the items like chinaware and cutlery are clean and in good shape
- To ensure that the area he is responsible for is ready for service clean and with right equipment and goods
- To ensure that all the sofas and chairs are clean and drop-free before the service
- To participate in Pre-Service Meetings
- To actively take part in pre-service preparations
- To check if the guest has a special request checking the reservation in prior, make preparations if required
- To communicate effectively and professionally with other departments
- To assist guests with seating taking care of their bags and coats
- To present menu and wine to guests
- To ensure that all the guests are served warm bread and olive oil
- To take order directing the guests with recommendation
- To pass the order to related units through Micros System, open and follow up the addition
- To organize set-up according to the nature of order
- To assist guest in selection of wine appropriate for the food ordered
- To recommend and serve starters before the main course
- To service meal and drinks prepared in the kitchen or bar carrying them carefully
- To guide the low tenure team members working with him in training, and ensure that the orders are brought to guests in the right way
- To provide the service presentation that would maximise guest satisfaction
- To pro-actively service guests needs depending on the order
- To follow up the empty glasses and china, and ensure that tables are cleaned
- To ensure that the drinks are refilled and the ash-trays are changed periodically
- To utilize up-selling during meal-time
- To make Liqueur and Brandi recommendations and sales
- To ensure that the details like Dessert and coffee are added to the cheque
- To check that the guest has not forgotten anything while leaving
- To inform Restaurant Supervisor of Guest recommendations concerning any development area
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton Watford, England Office
Hilton Hilton Regional Office - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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