VP of Operations

Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries – from the smallest Shopify stores to iconic brands like Nike and other worldwide companies. 

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current.

We are seeking a VP of Operations who can help take Cloudinary’s execution, efficiency and effectiveness to the next level. You will work cross functionally across all levels of the organisation in leading cross-functional operational initiatives, orchestrating company planning efforts and elevating our performance management practices. 

Responsibilities:

• Orchestrating company annual and quarterly planning processes, working closely with company leadership, Strategy, Finance and additional key stakeholders;
• Driving company performance management processes (notably QBRs), working in close partnership with leadership, functional operations teams and others;
• Manage the company’s Programme Management Office;
• Enhance cross-functional teamwork, specifically through alignment between different departments and successful achievement of shared objectives;
• Discover opportunities to reduce complexity, improve operational efficiency and create business value through process improvements. Lead implementation of the required processes.

About you:

• Minimum of 12 years of professional experience, including at least 7 years specifically in operational excellence or related fields;
• Proven track record of leading complex company-wide initiatives in global environments;
• Significant experience in project management and in company-level strategic planning;
• Demonstrated ability to build and maintain strong relationships with key stakeholders throughout the organisation;
• Experience in managing and developing a team;
• Strong analytical and problem-solving skills;
• Excellent verbal and written communication skills;
• Ability to influence and drive change at all levels of the organisation;
• Experience with the OKR framework and performance management methodologies;
• Willingness and proven ability to operate effectively in a dynamic, and at times ambiguous environment;
• Experience working in companies of various sizes and stages of maturity;
• Experience in SaaS - an advantage;

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Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.