The Custody Client Change (CCC) Onboarding Manager is accountable for the successful delivery of a project or a defined project workstream. This role combines project management, business analysis, and cross‑functional coordination to ensure outcomes are delivered in line with client expectations and internal business requirements. Acting as the central interface between the client and internal teams, including Business, Technology, Product, and Operations, the CCC Project Manager ensures alignment, transparency, and disciplined execution throughout the project lifecycle.
Key Responsibilities
- Ensure all project governance standards are met.
- Maintain accurate and complete project documentation.
- Adhere to required procedures and keep the project database updated.
- Define the project delivery approach and establish processes for tracking and monitoring progress.
- Set up project structures, workflows, and reporting mechanisms.
- Collaborate with clients and operational teams to scope, define, and validate business requirements.
- Secure formal sign‑off on requirements and ensure traceability throughout the project.
- Develop, maintain, and communicate comprehensive project plans.
- Identify dependencies, milestones, and critical paths.
- Manage project budgets, work plans, scope, risks, and issues.
- Drive day‑to‑day execution to ensure timely and quality delivery.
- Coordinate cross‑functional teams to keep deliverables on track.
- Facilitate steering committees, working groups, and regular project status meetings.
- Provide clear, consistent communication across all stakeholder groups.
- Ensure all required project communications are delivered on schedule.
- Identify, assess, and escalate risks and issues through appropriate channels.
- Conduct risk assessments and obtain necessary approvals.
- Track project financials, including forecasts, actuals, and variances.
- Ensure all financial approvals, waivers, and documentation are completed.
- Manage changes to project scope, requirements, or timelines.
- Ensure all changes are documented, reviewed, and approved through the correct governance process.
- Ensure final project costs are accurately recorded and communicated.
- Conduct project reviews against objectives and document lessons learned.
- Secure Operational Readiness sign‑off and ensure smooth transition to BAU.
- Prepare detailed submissions for internal and external audit reviews.
- Ensure the project meets all minimum governance and compliance requirements.
Skills & Experience
- Proven experience managing complex projects in a cross‑functional environment.
- Understanding of the Custody Products offered by BNY.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder‑management capabilities.
- Ability to manage budgets, risks, and competing priorities.
- Familiarity with project governance frameworks and audit requirements.
- Experience in financial tracking and change control processes.
Proficiency with project management tools and documentation standards
About UsAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
