At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of VP, Client Enablement Manager to join our Wealth Solution team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Lead end-to-end client onboarding initiatives, owning and continuously improving processes to increase efficiency, consistency, scalability, and risk control across client touchpoints.
- Champion client servicing improvements through training, coaching, development, and the adoption of best practices that enhance service quality.
- Use AI responsibly to improve workflow analysis, reporting, documentation, cycle time reduction and process optimisation, enabling greater efficiency and better service for clients.
- Manage client escalations end to end, delivering clear communication, timely resolution, and sustainable improvements to the client experience.
- Take accountability for high-priority or at-risk initiatives across the broader team, leading recovery actions and stakeholder communications through to resolution.
- Drive execution of strategic priorities, change programmes, and operating model alignment through disciplined workstream leadership.
- Increase digital adoption for clients by partnering with Product and Engineering to deliver solutions aligned to platform objectives and client needs.
- Define and influence business and technology requirements, ensuring solutions are fit for purpose and supporting effective implementation and go/no-go decisions.
To be successful in this role, we’re seeking the following:
- Someone who thrives in an environment with frequent change and has experience in understanding and driving change from a process, technology, and organizational perspective.
- An experienced professional with the ability to quickly build trust and rapport with direct reports and other colleagues.
- Excellent communication skills; ability to influence cross-functional teams and present clearly to senior stakeholders.
- Proven success in delivering projects/change, working to short deadlines, and meeting client demands.
- Ability to execute and adapt.
- The ability to understand and simplify complex processes.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY London, England Office
160 Queen Victoria St., London, United Kingdom, EC4V 4BF
