Vice President Account Management – Comms & Media, EMEA (Hammersmith - on-site)
Who Are We
Hansen (ASX: HSN) is a global provider of software and services to the telecoms and pay-media vertical, and also the energy & water industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.
Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from turning product innovation into new business revenue to creating and delivering a suite of catalog-driven cloud applications that enable service providers to expand their offerings and deliver fantastic customer experience. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them with the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.
Why This Role Matters
Lead and Develop. Own and Shape. Renew and Retain.
At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our London office, as Vice President in our EMEA Comms & Media vertical, you’ll be a key leader of our regional Account Management function and drive strategic growth through client retention, expansion, and relationship excellence. This is a critical leadership role, focused not just on managing accounts, but on shaping how we deliver value, build trust, and grow revenue across a diverse and complex region. As such, you will be instrumental to our regional growth plans by building and maintaining key relationships, driving growth through commercial and strategic planning, and ensuring your team delivers best-in-class service consistently.
As one of the senior Account Management leaders in EMEA, you'll own some of Hansen's most valuable customer relationships while leading and developing a high-performing regional team. You will directly impact revenue, retention, and strategic expansion—ensuring we remain trusted partners to the global telecom and Pay-TV brands we serve.
What You’ll Do
- Own strategic client relationships and act as a trusted consultant to deepen engagement and unlock growth opportunities
- Lead and grow members of the EMEA Account Management team, including performance management, recruitment, and development
- Develop and execute regional account plans aligned with business goals and market dynamics
- Drive revenue growth from existing accounts through upsell, cross-sell, and renewals in collaboration with sales and marketing
- Act as the regional voice of the customer, ensuring needs are addressed across delivery, support, and product functions
- Track, report, and communicate progress on account KPIs and regional performance metrics
- Collaborate cross-functionally with marketing, sales, and product teams to align strategy and customer value delivery
What You Bring
- Proven Senior Account Management or other relevant client leadership experience, especially within a Services (vs Product) environment.
- Strong leadership, operational, and commercial capabilities with P&L accountability experience.
- Exceptional interpersonal and stakeholder engagement skills at all levels, from regional teams to C-level clients.
- A track record of managing a portfolio of accounts with a focus on exceptional performance and high levels of retention and guiding teams to hit their markers and metrics.
- Deep understanding of the EMEA telecoms and media landscape and key market drivers
- Willingness to travel across EMEA
- Language skills: native or fluent English is essential, whilst other languages are highly beneficial, especially French
- Hansen is a people-first organization and, as such, this is an onsite role.
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.
