User Researcher
£45,000pa - £55,000pa
Closing date 9th December 2024
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.
Your responsibilities will include:
● Championing the user
● Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
● Collaborating with the product team to turn research findings into prototypes and features that meet the user need
● Presenting research findings, user insight and recommendations to the product team
● Promoting user centered design principles and best practice within government
● Designing, scripting and analysing quantitative surveys
● Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
● Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
● Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables
Skills we are looking for
● Knowledge, experience and passion for user centered design practices
● Experience undertaking user research and gathering user requirements
● Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
● Confidence developing user personas and journey maps
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Additional skills and behaviours
Skills that would also be useful in this role include:
● Working in an agile environment
● Advocating for fully accessible and inclusive services
● Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
● Taking a proactive approach to diversity, equity and inclusion internally and with clients
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus – based on company and individual performance
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependents included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependents included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website ()
Top Skills
What We Do
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 28 years.
Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens.
Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services.
With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model.
Further information on Methods Group can be found at www.methods.co.uk.
