User Research Operations Manager

Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.

We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation.

This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment.

If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.  

You'll work closely with researchers and stakeholders across the organisation to:

Enable great research delivery

• Support researchers in planning and delivering studies by providing practical operational guidance
• Help ensure research activities run smoothly, consistently and efficiently

Improve research systems and tooling

• Manage and optimise the tools, platforms and processes that support research delivery
• Identify opportunities to streamline workflows and improve team productivity

Make insights easier to find and use

• Maintain and improve research repositories and knowledge management systems
• Contribute to improving how evidence and insights are organised and shared across the organisation

Champion ethical and inclusive research

• Support governance, ethics and data protection processes
• Help embed accessibility and inclusive recruitment practices into research delivery
• Maintain accurate records and operational documentation

Drive continuous improvement

• Work with researchers and stakeholders to identify opportunities to improve ways of working
• Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
• Contribute to building a strong ResearchOps culture and capability across the organisation

• Experience in research operations, service operations, or a similar operational role
• Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
• Strong organisational skills and the ability to manage multiple priorities effectively
• A systems-thinking approach and a passion for improving how things work
• Experience using tools that support research, customer insight, service delivery or operations
• Excellent attention to detail and a focus on quality and consistency
• Strong communication and collaboration skills
• An interest in user research and understanding the needs of research teams

Closing date for applications: 9am, 12th June

• Salary from £40,000.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. 

If you do require any reasonable adjustments, please email us at [email protected]