Jobs at Our Future Health UK

Supervise the day-to-day Study Support service, guiding colleagues, handling escalated participant queries, managing workloads, monitoring service quality, supporting process improvements, and contributing to reporting and continuous improvement. The role includes coaching team members, coordinating with internal teams, and participating in an on-call rota approximately one weekend per month and some mornings.

Administer and improve Study Support systems and operational processes, including Freshdesk configuration, access management, workflows, reporting, data quality, documentation, testing, and implementation. The role monitors service metrics, coordinates process improvements, supports training and onboarding, gathers user feedback, and provides broader support during busy periods. It requires strong organisation, analytical ability, communication skills, attention to detail, and confidence handling confidential information.

Partner with Commercial and Business Development leadership to provide financial insight for pricing, partnerships, investment, revenue opportunities, forecasting, and business cases. Build financial models, assess scenarios, support funding bids, monitor performance, and deliver reporting to senior stakeholders, committees, and the Board. The role also helps evolve finance processes and reporting as commercial and philanthropic activities grow.

Coordinate and deliver inclusive learning and development activities across the organisation. Responsibilities include facilitating in-person and virtual training, designing learning materials and digital resources, coordinating programmes and providers, maintaining learning records, monitoring completion, and analysing learner feedback and data to improve learning outcomes. The role also supports onboarding, mandatory training, wellbeing, inclusive behaviours, and professional development initiatives.

Build and operate backend-leaning full-stack applications for a secure health research environment. Develop event-driven services, APIs, frontend components, infrastructure, and bespoke security checks using TypeScript, Node.js, Azure, Kubernetes, Terraform, and PostgreSQL. Manage software in production through observability, incident response, debugging, and continuous improvement. Collaborate with engineering, product, security, operational, and non-technical stakeholders while mentoring engineers and contributing to technical discussions.

Own the end-to-end complaints management process, investigating concerns, coordinating resolutions, maintaining accurate records, and ensuring regulatory and governance compliance. Analyze complaints data and root causes, report trends and risks to senior stakeholders, improve policies and systems, and support training and best practices. Collaborate with internal teams, research partners, suppliers, and other stakeholders to improve participant experience.

Leads participant operations for a large-scale health research programme, overseeing recruitment, engagement, partnerships, participant support, experience strategy, service quality, budgets, suppliers, governance, and multidisciplinary teams. The role champions participant insight, diversity, inclusion, and representation while translating organisational strategy into measurable operational delivery and improving participant retention.

Develop and manage partnerships with universities, academic researchers, and research organisations. Shape partnership models, coordinate cross-functional delivery, support researcher engagement, track programme impact, and improve platform offerings through partner feedback. Build relationships with senior academic stakeholders, represent the organisation externally, and collaborate with Marketing, Legal, Product, and other teams to launch and enhance partnership programmes.

Plan and deliver corporate, conference, leadership, internal, virtual, and hybrid events. Manage venues, suppliers, speakers, attendees, budgets, travel, catering, technology, accessibility, and event materials. Provide organisation-wide event guidance, templates, and practical support while gathering feedback and improving processes. Support strategic decisions about external events and work closely with colleagues, senior leaders, and partners to deliver professional experiences.

Lead cyber threat intelligence and threat hunting capabilities, including threat actor tracking, intelligence analysis, proactive hunts, detection engineering, Sentinel watchlist management, incident investigation, and insider threat monitoring. The role develops security strategies, improves SOC operations, supports risk and threat modeling, and communicates cyber risks to technical and non-technical stakeholders.

Build and maintain secure, scalable Azure data pipelines and ETL processes using Python and PySpark. Translate architecture designs into production implementations, curate healthcare and NHS datasets, conduct code reviews, document data mappings, and support governance, security, and compliance standards. Collaborate with researchers, engineers, and stakeholders to deliver reliable, research-ready data assets while challenging assumptions and improving technical designs.

Build and operate scalable public-cloud platforms supporting participant websites, high-volume health and genetic data processing, de-identification, and secure sharing with Trusted Research Environments. Responsibilities include infrastructure as code, GitOps, CI/CD, Kubernetes, distributed systems, cloud security, ETL tooling, production support, troubleshooting, and defining engineering practices in a growing team.

Build and operate scalable cloud platforms supporting websites, high-volume health and genetic data pipelines, and Trusted Research Environments. Responsibilities include infrastructure-as-code, GitOps, Kubernetes, production troubleshooting, platform improvements, service integration, architectural planning, incident reviews, code reviews, testing, coaching, and on-call support. The role partners with product and engineering teams to deliver reliable, secure systems at scale.

The Staff Analytics Platform Engineer will lead the architecture and development of a scalable analytics platform, focusing on Snowflake, ingestion pipelines, and technical mentorship.

Design and build scalable pipelines to ingest, transform and harmonise large healthcare datasets into research-ready formats (OMOP/FHIR). Lead technical direction, implement data quality and governance, collaborate with data scientists and epidemiologists, and deliver reusable data products using cloud and big-data technologies.