Teams at Our Future Health UK

Supervise the day-to-day Study Support service, guiding colleagues, handling escalated participant queries, managing workloads, monitoring service quality, supporting process improvements, and contributing to reporting and continuous improvement. The role includes coaching team members, coordinating with internal teams, and participating in an on-call rota approximately one weekend per month and some mornings.

Administer and improve Study Support systems and operational processes, including Freshdesk configuration, access management, workflows, reporting, data quality, documentation, testing, and implementation. The role monitors service metrics, coordinates process improvements, supports training and onboarding, gathers user feedback, and provides broader support during busy periods. It requires strong organisation, analytical ability, communication skills, attention to detail, and confidence handling confidential information.

Partner with Commercial and Business Development leadership to provide financial insight for pricing, partnerships, investment, revenue opportunities, forecasting, and business cases. Build financial models, assess scenarios, support funding bids, monitor performance, and deliver reporting to senior stakeholders, committees, and the Board. The role also helps evolve finance processes and reporting as commercial and philanthropic activities grow.