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Plan and run end-to-end mixed-methods user research across hardware, software, and ML products. Recruit and moderate studies, analyze and synthesize findings, produce actionable recommendations, and partner with Product, Design, Hardware, and ML teams. Explore emerging methods and AI-enabled workflows to improve research practice and inform product decisions.
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.
WHOOP is hiring a User Experience Researcher II to join WHOOP Labs in Boston. In this role, you will conduct research that helps shape the future of WHOOP products and member experiences across hardware, software, machine learning, and emerging technologies. Working closely with Product, Design, Machine Learning Research, and Hardware teams, you will uncover insights that inform product decisions and advance WHOOP’s mission to unlock human performance and healthspan.
We are looking for a curious, adaptable researcher who thrives in diverse problem spaces and enjoys learning new methods, tools, and approaches. You will support a wide range of initiatives, from foundational product experiences to exploratory research that informs future innovations. This role is ideal for someone who is energized by methodological rigor, excited to experiment responsibly with new research approaches, and motivated to help strengthen the foundation of research practice across WHOOP.
This role is expected to work in-person from WHOOP HQ in Boston, MA. The successful candidate must be prepared to relocate if necessary.
RESPONSIBILITIES:
- Execute end-to-end user research projects across the product development lifecycle, from study planning and participant engagement through analysis, synthesis, and reporting.
- Select and apply appropriate qualitative and quantitative research methods to answer product and business questions, including interviews, usability studies, surveys, diary studies, concept evaluations, and field research.
- Partner with Product, Design, Machine Learning Research, Hardware, and other cross-functional stakeholders to align on research objectives and support evidence-based decision-making.
- Synthesize research findings into clear insights and actionable recommendations that inform product development and member experience improvements.
- Lead sequential research projects while maintaining high-quality execution, clear communication, and stakeholder alignment.
- Explore and evaluate emerging research methods, tools, and AI-enabled workflows, helping expand the team’s methodological toolkit and improve research effectiveness while maintaining research rigor.
QUALIFICATIONS:
- Bachelor’s degree or equivalent professional experience in User Experience Research, Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field.
- 2+ years of experience conducting user research in product, technology, healthcare, or other customer-focused environments.
- Experience independently conducting mixed methods research studies, including study design, moderation, analysis, and synthesis.
- Strong communication, and organizational skills, with the ability to translate research findings into actionable insights for diverse audiences.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced and evolving environment.
Demonstrated ability to build productive relationships and collaborate effectively with cross-functional stakeholders. - Experience using data and evidence to inform decisions, challenge assumptions, and identify opportunities for improvement.
- Passion for health, human performance, behavior change, and WHOOP’s mission to unlock human performance and healthspan.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
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