As a Travel Support Engineer, you'll build full-stack features, automate processes, and enhance user experiences with AI tools.
Travel Support Engineer (Backend)
*Fullstack would be advantageous.
📍 London (Hybrid - 2 days onsite)
🕒 Permanent | Visa sponsorship available | Start ASAP
💼 Experience: Mid–Senior
Make travel support effortless with your skills
At Duffel, travel is something we all care about. We know how frustrating it can be for travelers when systems don’t work. That’s why we’re building smarter, faster, and more human support tools.
In this role, you won’t just write code. You’ll shape the first LLM-powered assistant in our support product. You’ll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using. Every line of code you write will have real impact.
What you’ll get to do:
• Build full-stack features with React, TypeScript, Next.js, and Elixir that people rely on every day
• Partner with designers to create self-service tools travelers will love
• Connect internal and external systems to make support feel seamless
• Automate repetitive tasks so your colleagues can focus on the problems only humans can solve
• Experiment with AI and automation, helping shape how we use cutting-edge tech to improve real-world experiences
We are looking for someone who:
• Thinks about the people using your product, not just the code
• Loves breaking complex problems into simple, elegant solutions
• Is curious about AI and automation and excited to bring it to life in real products
• Can explain technical ideas in plain English so everyone understands
• Cares deeply about creating a great user experience
Bonus if you have: SaaS/B2B experience, cloud platforms (GCP, Vertex AI), or experience with operational or support tooling
Why you’ll enjoy working here
At Duffel, you’ll join a team that cares about doing meaningful work and having fun while doing it:
💰 Competitive salary and potential equity
🏝️ Work From Anywhere – choose where you work, locally or internationally
🛩️ Duffel Travel Allowance – experience the product you help build
🍼 Generous parental leave
🧘 Sabbatical programme – 3 months full pay to recharge
🌎 Visa sponsorship available
🪩 Shoreditch office plus regular team socials
Here, you’ll make an impact from day one, building tools that millions of travelers rely on. You’ll shape the future of AI-powered support, collaborate with engineers, designers, and product teams who actually care about users, and see the difference your work makes every single day.
If you care about people, usability, and tech that just works, this is the role for you.
Duffel London, England Office
3 Finsbury Avenue, 6th Floor, , , London, United Kingdom, EC2M 2PA
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead and unify attack surface management across CSPM, vulnerability management, offensive security, and application security. Own strategy, tooling, vendor consolidation, executive reporting, and team leadership to deliver continuous visibility, risk-based prioritization, and measurable reduction of enterprise exposure across multi-cloud, manufacturing, and OT/IoT environments.
Top Skills:
Api SecurityAWSAzureCaasmCheckmarxCi/CdCmdbContainer ScanningContainersCspmCveCvssDastEasmEpssGCPInfrastructure As Code SecurityMitre Att&CkNist CsfOrcaOt/IotOwasp Top 10Prisma CloudQualysRapid7SastScaSecrets DetectionServerlessSnykTenableVeracodeWiz
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Support Global IP Operations and trademark team by managing trademark recordals, renewals, Anaqua database administration, audits, reporting, vendor liaison, ticket resolution, document preparation, and IP-related special projects.
Top Skills:
AnaquaExcelOutlookPowerPointWord
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Manage full accounts payable ledger in a fast-paced FMCG/stock environment: process and code supplier and stock invoices, run weekly supplier payments, reconcile statements, post cash, maintain AP query log, manage GRNI account, support audits, projects for process improvement and ad hoc financial analysis.
Top Skills:
ExcelMicrosoft Dynamics 365 Business CentralOutlookWord
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
