Search the 2 jobs at Duffel

The role involves providing exceptional customer support for Duffel’s travel products by understanding technical concepts, responding to customer inquiries, and creating support documentation. The specialist will collaborate with the tech team and help influence product improvements based on customer feedback.

The Customer Success Engineer will engage with enterprise customers to answer product and technical inquiries, manage best practices for customer onboarding, and analyze needs to suggest enhancements. Responsibilities include developing KPIs, ensuring customer satisfaction, and collaborating with the Go-to-Market team to address escalated issues and contribute to technology strategy.