Translation Manager

R_358255 Translation Manager 

We are seeking a talented individual to join our Client Management team at Marsh Risk. This role will be based in London or Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office. 

 
As Manager of the Translations Department, you will work closely with the Regional Head of Client Management to lead our translation function, ensuring high-quality, timely and cost-effective delivery of translations into English to the business. In this pivotal role you will provide operational leadership, quality oversight and continuous improvement. You will manage a team of Translation Specialists and a Translations Project Co-ordinator. 

Lead and develop a team of Translation Specialists to provide the business with high-quality, timely and cost-effective translations from French, German, Spanish, Italian, Portuguese and Dutch into English. 

Your Responsibilities 

• Provide daily leadership and management of your team, fostering a mindset focused on adding value to both colleagues and clients. 

• Manage and prioritise demand and capacity planning to meet deadlines and maintain service levels. 

• Own quality standards, terminology and style guidance; implement review/QA processes. 

• Oversee end-to-end delivery for key programmes and high-impact communications. 

• Partner with stakeholders to scope requests, agree timelines, manage expectations and provide advice. 

• Manage translation tools and processes (e.g., CAT tools, termbases) and drive adoption/optimisation. 

• Own and track key KPIs (turnaround time, quality metrics, capacity, cost) and drive insights, risks and mitigation actions. 

• Support vendor management where applicable (briefing, SLAs, evaluation, quality reviews, invoicing checks). 

• Work with large language models to help develop the industry standard 

What You’ll Need 

• Native English speaker with strong translation expertise, including translating into English from at least two of: French, German, Spanish. 

• Growth mindset and translations industry awareness 

• Proven experience leading operations and managing people (including performance management and development). 

• Strong understanding of translation QA, terminology management and style consistency. 

• Experience with translation technology (CAT tools) and workflow optimisation. 

• Excellent stakeholder management skills; confident influencing and communicating with clarity. 

• IoL DipTrans, MA in Translation, or a primary modern languages degree with a significant translation element (or equivalent experience). 

What Will Make You Stand Out 

• In-depth knowledge of the insurance/reinsurance industry  

• Use of Wordfast and / or Trados and / or MemoQ 

• Strong transformation or strategic skills; comfortable managing multiple projects and competing deadlines. 

• Analytical mindset with experience using data to drive improvement. 

Why join our team:  

• You’ll join a collaborative team where language quality and customer experience matter. This role offers opportunities to shape translation strategy, improve tools and processes, and develop a high-performing team. 

• We help you be your best through professional development opportunities, interesting work and supportive leaders.  

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.