Apex Group
Transfer Agency Operational Controls and Business Readiness Manager
Be an Early Applicant
Manages Transfer Agency operational controls, risk oversight, governance, and business readiness for client implementations, fund launches, migrations, system upgrades, regulatory changes, and transformation initiatives. Coordinates cross-functional readiness activities, assesses operational impacts, tracks risks and milestones, supports audits and resilience planning, and presents control metrics to senior committees. Leads process improvement, control enhancements, automation initiatives, and stakeholder engagement across Operations, Technology, Compliance, Risk, and Client teams.
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
TRANSFER AGENCY Operations controls and Business Readiness ManagerRole PurposeThe Transfer Agency Operational Control and Business Readiness Manager is responsible for maintaining a robust control environment across Transfer Agency operations while ensuring operational readiness for business change, client onboarding, regulatory developments, system enhancements, and strategic transformation initiatives.The role provides independent oversight of operational processes, controls, risks, and governance, while leading readiness activities to ensure people, processes, technology, controls, and training are fully prepared for operational change.Key ResponsibilitiesOperational Control & Oversight- Maintain and enhance the Transfer Agency operational control framework.
- Perform oversight and controls across:
- Dealing
- Registration
- Transaction Monitoring
- Settlements
- Reconciliations
- Distributions
- Monitor and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
- Identify operational risks, control weaknesses and process improvement opportunities.
- Ensure effective implementation and tracking of corrective actions.
- Support self-assessments (RCSAs).
- Support Operational Resilience and Business Continuity planning activities.
- Maintain operational procedures, controls documentation and governance records.
- Lead operational readiness assessments for:
- New client implementations
- Fund launches
- Transfers and migrations
- System upgrades
- Regulatory changes
- Strategic business initiatives
- Define readiness criteria and go-live requirements.
- Coordinate readiness activities across Operations, Technology, Compliance, Risk and Client teams.
- Assess operational impacts and capacity requirements.
- Ensure implementation of new procedures, controls and workflows.
- Track dependencies, risks and readiness milestones.
- Conduct go-live readiness reviews and provide recommendations to governance forums.
Risk & Governance
- Produce regular operational risk and control reporting.
- Present key risks, readiness updates and control metrics to senior management committees.
- Maintain risk registers and action logs.
- Support internal and external audits.
- Ensure regulatory compliance with FCA and applicable industry regulations.
- Drive a culture of risk awareness, accountability and continuous improvement.
Process Improvement
- Identify opportunities to improve efficiency, scalability and risk management.
- Support automation and digital transformation initiatives.
- Lead process redesign and control enhancement projects.
- Promote adoption of best practices across Transfer Agency operations.
Stakeholder Management
- Collaborate with Operations Managers, Change Teams and Technology partners.
- Act as a key liaison between operational teams and project delivery functions.
- Support client due diligence and governance meetings.
- Build strong relationships with internal and external stakeholders.
- Extensive Transfer Agency experience across multiple operational disciplines.
- Strong understanding of Transfer Agency end to end
- Experience managing operational risk and controls frameworks.
- Experience leading business readiness and implementation activities.
- Strong understanding of UK and European regulatory environments.
- Experience supporting audits and risk reviews.
- Proven project and change management experience.
- Strong analytical and problem-solving skills.
Desirable
- Experience with TA migrations and client transitions.
- Knowledge of Operational Resilience requirements.
- Experience with workflow and automation tools.
Skills & Competencies
- Operational Risk Management
- Control Framework Design
- Business Readiness Assessment
- Change & Implementation Management
- Stakeholder Engagement
- Governance & Reporting
- Root Cause Analysis
- Continuous Improvement
- Leadership & Influencing Skills
- Regulatory Awareness
- Data Analysis & MI Reporting
- Decision Making
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager at SailPoint ensures client satisfaction and loyalty, manages business relationships, and provides coaching on SailPoint solutions. This role includes monitoring account performance, facilitating renewals, and expanding product use.
Top Skills:
GainsightSalesforceServicenowTableau
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead SME-focused fintech issuer sales across UK&I, partnering with account, product and services teams to identify, qualify and close SME issuing, embedded finance and spend-management deals. Build value propositions, manage pipeline in SFDC, develop business cases, provide market intelligence, and drive cross-functional execution to grow Mastercard revenue in the SME segment.
Top Skills:
SalesforceSFDC
Fintech • Financial Services
Originates, structures, and sells complex open-account financing solutions, including supplier finance, key account purchase, and accounts receivable securitization. Partners with Commercial Banking relationship managers and client teams, advises on transactions, leads cross-functional deal execution, submits opportunities for approval, and grows product penetration. Serves as a senior product advisor to leadership, supports strategic initiatives, engages CFOs and treasurers, and mentors less experienced colleagues.
Top Skills:
A/R SecuritizationAsset-Based Lending (Abl)FactoringKey Account PurchaseSupplier Finance
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
