Transaction Manager

Job Title

Job Description Summary

Job Description

Title: Transaction Manager

Department: Global Occupier Services

Grade: Senior Surveyor

Location: London

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have an exciting opportunity for a talented Transaction Manager to join our market-leading Global Occupier Services business, based in London:

We are looking for this person to oversee and manage all aspects of Commercial Real Estate transaction services on behalf of a prestigious global office client, monitor internal/external workflow to ensure consistent quality of service, work product, and perform advanced transactions as required.

Role Profile:

• Provide professional advice and service to client(s) acting as the first line of governance and quality control

• The role is London based with 2 / 3 days a week on client site (as required)

• Working as part of a global account team to ensure excellent communication is maintained between Service Lines, Programme team and clients

• Ownership of acquisitions and stakeholder relationships

Role Responsibilities:

• Manage the delivery of real estate services to client(s) with focus on effective management of real estate functions, contracts and negotiations, and all transaction services required

• Maintain ongoing communication with key business stakeholders via verbal and written updates and reports to update colleagues and clients on specific matters where appropriate

• Manage and negotiate advanced transactions including market optimization activities, site identification and selection, LOI and lease terms, and renewal

• Develop new and grow existing relationships with client(s), vendors, landlords, and other retail users

• Track and monitor the day-to-day transaction work and workload of team members

• Coordinate with account leadership to ensure tracking and reporting of client(s) deliverables

• Manage, review, and approve a large volume of all types of transactions

• Provide suggestions and best practices for process and technical improvements relating to the transaction process

• Identify potential issues and action accordingly

• Ensure delivery against client, individual and team KPI targets

• Monitor business compliance Monitor and ensure legal compliance on real estate deals working with clients’ in-house legal counsel

• Work closely with internal parties such as Lease Administration, Project Management, Facility Management, and Finance/Accounting teams

• Provide training and on-boarding support of new team members and ongoing development of associates

• Manage or execute special projects, as assigned Provide high level of customer service to client(s) and vendors 

Core Skills & Experience:

• Strong understanding of customer needs & communication

• Ownership of project planning and delivery

• Commercial acumen, negotiation skills and understanding of market dynamics

• Understanding of business development and client relationship management

• Ability to network and build relationships internally and externally

• Good knowledge of the real estate industry sector and market trends

• Minimum of 4 years of Real Estate experience or similar in an account management role in the real estate services sector 

Behaviours & Personal Qualities:

• Good communication skills verbal and written and can adapt the style to different situations and clients

• Ability to make informed decisions and take responsibility for outcomes

• Proven ability to contribute to entrepreneurial activity and innovation

• Management skills and experience

• Ability to manage multiple projects and client deliveries at the same time while maintaining an excellent quality of service

• Proactive approach and solution oriented

• Commercial awareness and financial analysis skills

• Team player and enjoys working as part of an account team 

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.