ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER supports its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more.
We are a fast-growing global company with customers in over 30 countries, spanning industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks – just to name a few!
At the heart of ROLLER is our team — 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to building a great and enduring business. We truly believe the sky’s the limit for us, and we’re well on our way to becoming a global success story. Most of all, we love what we do — and we’re looking for like-minded people to join us on this amazing journey!
About the Role
We are seeking a passionate Fluent French-speaking Training & Implementation Manager to join our Customer Experience team.
You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.
The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.
What You'll Do
- Own the successful onboarding of new customers across the EMEA region
- Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard
- Become an expert in our product and apply a hands-on approach to platform configuration and implementation
- Gather requirements and configure customer accounts to meet their needs
- Consult with customers on how best to use our platform for their business
- Develop strong customer relationships that promote retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience
- Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers
- You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
- Must be a C1 fluent French speaker.
- Experience working with API integrations and API development tools such as Postman and Swagger
- Experience in pre-sale (Solution Architecture, Solution Engineering, Sales) is a plus
- Experience in the leisure and attractions industry is a plus.
- You’re tech-savvy and quick to learn new systems.
- Your time and resource management skills, combined with a sharp attention to detail, set you up for success.
- You’re genuine, grounded, and value authentic interactions.
- You’re self-motivated and thrive in an autonomous work environment.
- You know how to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks.
- You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
- You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement.
- Attractive compensation package and benefits.
- You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have. - Interview with the Hiring Manager
You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail. - Loop Interviews
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! - Offer
If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.
Top Skills
ROLLER London, England Office
35 New Broad Street, London, United Kingdom, EC2M 1NH
