Trainee Sales Advisor

Key Responsibilities

• To promote and execute the values of Miller Homes and the Miller Difference
• Meet prospective customers and maintain primary point of contact throughout customer journey
• Adhering to the KPI’s set by the business to in order to deliver the highest level of customer satisfaction
• Manage the expectations of customers throughout the house buying process.
• Ensure reservations and legal completions are progressed according to programme
• Manage reservation payments in relation to the house purchase and adhere Anti-Money Laundering process and procedures
• Ensure robust recording of all enquiries and transactions are made using Miller’s CRM system
• Maintain knowledge of local marketplace and competitor activity
• Responsible for presentation and security of sales area
• Attend weekly Sales Build meetings and regional Head Office meetings and training where required
• Liaise closely with the Development Sales Manager and Sales Manager throughout the sales process to ensure processes (internal or external) are followed as defined within sales procedures.

Skills, Knowledge and Expertise

• Must possess excellent interpersonal and communication skills, being able to relate to people at all levels, both internal and external clients and to establish and maintain respect both professionally and personally.
• Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results
• Able to work to targets/deadlines whilst maintaining standards
• Flexibility to travel throughout the region
• PC skills and general proficiency of Word and Excel would be an advantage
• CRM experience would be beneficial 
• Able to work independently on own initiative yet still able to follow guidelines and advice.
• High personal and professional integrity, presence, drive, determination and enthusiasm.
• A presentable, customer-facing professional with preferred experience of dealing with customers and providing an exceptional standard of customer service
• Driving license with ability to travel within the given Region 

Benefits

About
Miller Homes was established in 1934 and is one of the UK’s largest, privately owned national homebuilders with a focus on building new homes in attractive regional markets. We operate from three divisions – Scotland, North, and Midlands and South – and are strategically positioned in eleven regions.We have a strong presence in sought-after suburban locations which continue to benefit from high demand and favourable affordability.Our purpose is to ‘create great places where people and planet prosper’.  This is achieved by building homes and developments that create communities with an emphasis on placemaking and design.  We are proud of our reputation for delivering desirable high-quality homes and delighting our customers throughout their homebuying journey with an award-winning personalised customer experience, both digitally and in-person.At Miller Homes, we care about people, performance, pride and prospering and these values enable us to fulfil our purpose of creating great places where people prosper.Our people are proud to be part of a team which achieves this purpose by building quality new homes and creating thriving communities whilst having the opportunity to build and develop their own career in an exciting and rewarding industry sector. As an equal opportunities employer, we support and listen to each other, always respecting and valuing other people’s views, feelings and aspirations. We regularly engage with our people on issues including equality and employee well-being.For over 90 years, we have created a business based on creativity, innovation and commercial acumen. However, none of that could have been achieved without the right people, which is why we are committed to providing opportunities for personal growth through training, development and continuous improvement.