Manage, monitor, support, test, and troubleshoot Trader Voice infrastructure in an enterprise financial-services environment. Provide L3 engineering, health checks, release certification, production change support, vendor coordination, controls compliance, and SLA delivery. The role requires deep expertise in Trader Voice platforms, SIP, VoIP telephony, virtualization, databases, Cisco telephony, collaboration systems, private wires, Hoot Networks, and voice recording technologies.
Focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
Trader Voice role is to provide technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.
Job responsibilities
- Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
- Management and monitoring of the Trading Voice infrastructure.
- Perform ready for business checks.
- L3 Engineering and Troubleshooting any Trading Voice related issues.
- Certify new Software releases and assess new features.
- Adhere to Internal Controls and procedures.
- Ensure deadlines and SLA are met.
- Be part of the change process around production activities and review Vendor Provided SoWs.
- Liaise with external partners and vendors for support and change management.
- Ensuring appropriate escalation to management as soon as an issue is escalated.
Required qualifications, capabilities, and skills
- 5+ Years’ experience in Trader Voice Engineering
- Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
- Deep SIP protocol and VoIP Telephony expertise
- Experience with running software in a VDI environment
- Experience with running VMs on ESXi and KVM environment
- Experience with database technologies (MySQL, MS SQL), administration and query search operations.
- Understanding of CISCO telephony, MS Teams, Skype for Business applications.
- Understanding of Private wires and Hoot Networks
- Understanding of Voice Recording NTR, NTRX, Compass systems
Preferred qualifications, capabilities, and skills
- Detailed-oriented and organized.
- Ability to work independently and as a part of a cross-functional global team.
- Professional experience, documenting, planning, and managing platforms through their life cycle.
- Strong problem-solving skills.
- Desire to learn and adapt to new technology skillsets.
- Strong customer-service and interpersonal skills.
- Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
- Experience of working in a financial institution in technology
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
Similar Jobs
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Leads EMEA field marketing strategy, demand generation, regional campaigns, events, account-based initiatives, team development, budget management, and marketing analytics. Partners with Sales, Customer Success, RevOps, Partnerships, and Global Marketing to generate pipeline, accelerate revenue, localize global programs, optimize lead conversion, and strengthen the company’s regional presence.
Artificial Intelligence • Software
Designs and improves security controls across endpoints, servers, identity systems, cloud services, SaaS applications, networks, and data flows. The role includes hardening, vulnerability remediation, access controls, monitoring, automation, security assessments, incident investigation, and architectural improvements. The engineer partners across infrastructure, engineering, identity, legal, and security teams to reduce attack surface and strengthen durable security practices. Applicants need at least five years of hands-on security experience and an active TS/SCI clearance or eligibility to obtain one.
Top Skills:
Active DirectoryCi/CdCloud PlatformsConfiguration ManagementIdentity SystemsInfrastructure As CodeLinuxmacOSNetworkingSaas ApplicationsWindows
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Lead Shield AI’s communications strategy and media relations across Europe. Responsibilities include adapting global messaging for regional audiences, building journalist relationships, creating press and executive content, managing announcements and event communications, monitoring media and policy developments, and reporting on communications performance. The role partners with global communications, government relations, marketing, business development, and regional stakeholders to strengthen the company’s defense technology brand.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
