Manage, monitor, support, test, and troubleshoot Trader Voice infrastructure in an enterprise financial-services environment. Provide L3 engineering, health checks, release certification, production change support, vendor coordination, controls compliance, and SLA delivery. The role requires deep expertise in Trader Voice platforms, SIP, VoIP telephony, virtualization, databases, Cisco telephony, collaboration systems, private wires, Hoot Networks, and voice recording technologies.
Focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
Trader Voice role is to provide technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.
Job responsibilities
- Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
- Management and monitoring of the Trading Voice infrastructure.
- Perform ready for business checks.
- L3 Engineering and Troubleshooting any Trading Voice related issues.
- Certify new Software releases and assess new features.
- Adhere to Internal Controls and procedures.
- Ensure deadlines and SLA are met.
- Be part of the change process around production activities and review Vendor Provided SoWs.
- Liaise with external partners and vendors for support and change management.
- Ensuring appropriate escalation to management as soon as an issue is escalated.
Required qualifications, capabilities, and skills
- 5+ Years’ experience in Trader Voice Engineering
- Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
- Deep SIP protocol and VoIP Telephony expertise
- Experience with running software in a VDI environment
- Experience with running VMs on ESXi and KVM environment
- Experience with database technologies (MySQL, MS SQL), administration and query search operations.
- Understanding of CISCO telephony, MS Teams, Skype for Business applications.
- Understanding of Private wires and Hoot Networks
- Understanding of Voice Recording NTR, NTRX, Compass systems
Preferred qualifications, capabilities, and skills
- Detailed-oriented and organized.
- Ability to work independently and as a part of a cross-functional global team.
- Professional experience, documenting, planning, and managing platforms through their life cycle.
- Strong problem-solving skills.
- Desire to learn and adapt to new technology skillsets.
- Strong customer-service and interpersonal skills.
- Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
- Experience of working in a financial institution in technology
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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