Lead development and continuous improvement of delivery processes, document management, governance and digital tools to ensure consistent, efficient project delivery. Own Delivery Management System, manage templates/registers, support system implementation and reporting, partner with Digital/IT/PMO, monitor compliance, drive automation and standardisation, and provide training to embed best practice across delivery teams.
Tools & Process Manager – Controls & Reporting team
Location – London, United Kingdom
Role Summary
As Tools & Process Manager, you will shape the systems, processes and standards that enable consistent, efficient project delivery across STACK Infrastructure's growing portfolio. Working with Delivery, PMO, Digital and corporate teams, you will drive process improvement, document management, governance and digital tools that simplify the way projects are delivered while supporting quality, compliance and continuous improvement.
Key Responsibilities
- Lead the development and continuous improvement of delivery processes, standard operating procedures and governance standards.
- Own the Delivery Management System, ensuring processes remain effective, practical and aligned with business objectives.
- Develop and maintain document management standards, including document control, naming conventions, version control and approval workflows.
- Manage delivery templates, registers and standard documentation, ensuring consistency across all projects.
- Support the implementation, administration and enhancement of delivery systems, digital tools and reporting platforms.
- Partner with Digital, IT, PMO and project teams to improve system functionality, user experience and process adoption.
- Monitor compliance with delivery processes and governance standards, supporting quality assurance activities and audits.
- Identify opportunities to streamline ways of working through automation, standardisation and digital innovation.
- Provide guidance, training and support to project teams, encouraging consistent adoption of tools, templates and best practice.
- Champion a culture of continuous improvement, collaboration and operational excellence across the delivery organisation.
What You'll Bring
- Experience in PMO, project controls, business process management or project governance within major capital projects.
- Background in data centres, construction, engineering, infrastructure or similarly complex project environments.
- Experience managing document control systems, project information or business management systems.
- Knowledge of platforms such as Procore, Aconex, Asite, Autodesk Construction Cloud or similar solutions.
- Experience implementing digital tools, process improvements or automation initiatives. Power BI or Microsoft Power Platform experience is advantageous.
- Strong stakeholder management, communication and organisational skills with a passion for improving how projects are delivered.
What We Offer
- Work on critical digital infrastructure, supporting the development and operation of some of the world's most advanced data centre environments.
- Build your future with STACK, gaining exposure to large-scale projects and clear opportunities for professional growth across a fast-growing European platform.
- Competitive compensation and benefits designed to support you both professionally and personally.
About STACK Infrastructure
STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure. Backed by an unmatched record of reliable delivery and development expertise, STACK brings speed, scale, certainty and responsibility to the demands of a rapidly evolving digital infrastructure landscape.
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