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About Somerce
Requirements
Benefits
Somerce is a social commerce agency specialising in TikTok Shop. We help brands unlock the power of live commerce, short-form video, and influencer-led marketing to drive revenue on social platforms. As one of the fastest-growing agencies in this space, we're now looking for a proactive and organised individual to join us as a TikTok Live Moderator, supporting our hosts and clients during live sessions to ensure smooth delivery, strong sales, and a seamless customer experience.
What You’ll Be Doing- Moderating Live Sessions: Support the live host during TikTok Live shopping sessions, managing chat engagement, and ensuring audience questions are answered accurately and in a timely manner.
- Managing Flash Deals & Stock: Set up and adjust flash deals during the stream, monitor stock levels, and communicate updates to the host and Somerce team in real time.
- On-the-Day Adaptation: React quickly to live challenges, whether that’s adapting deals, troubleshooting tech issues, or adjusting the flow of the session based on performance.
- Host & Team Liaison: Work closely with hosts to feed them live information (deals, FAQs, product push priorities) and with the Somerce team to align on client goals.
- Ensuring Smooth Operations: Handle the behind-the-scenes execution during live sessions, keeping everything running efficiently across long-form streams (6–12 hours).
- Reporting & Feedback: Provide post-live insights and flag opportunities to improve processes, engagement, and sales performance.
Requirements
- Confident communicator with strong organisational skills and attention to detail.
- Solid understanding of TikTok, live commerce, and audience behaviours on the platform.
- Comfortable working in fast-paced, high-pressure live environments.
- Quick thinker who can problem-solve and adapt on the spot.
- Tech-savvy and comfortable learning TikTok Shop backend tools.
- Flexible availability - must be available for evening shifts and occasional weekends.
- Willingness to work in person with our team at Somerce Studios (Manchester, occasionally London) during live sessions.
Benefits
- High-Growth Environment: Be part of one of the fastest-growing social commerce agencies, with plenty of opportunities to grow your role.
- Exciting Clients: Support a diverse mix of brands – from beauty and lifestyle start-ups to well-known household names.
- Supportive Culture: Join a collaborative, creative team where fresh ideas and initiative are valued.
- Tangible Impact: Play a crucial behind-the-scenes role in driving live sales and shaping client success.
Somerce London, England Office
Oval Road, London, United Kingdom
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