Test Lead (CRM)

As the CRM Test Lead, you will own quality assurance for the Harrods CRM ecosystem, powered by SAP CX and Annex Cloud Loyalty. You’ll define and execute test strategies, lead end-to-end validation of implementations and updates, and ensure every release delivers exceptional functionality and user experience. Using advanced automation frameworks and strong leadership, you’ll build automated regression suites, mentor your team, drive continuous improvement, and collaborate with stakeholders to deliver reliable, best-in-class CRM solutions.

About You

You will bring strong technical expertise and leadership to ensure the quality and reliability of our CRM ecosystem. You will define and execute test strategies, lead a team of testers, and deliver seamless integrations across SAP CX, Annex Cloud, and third-party applications.

You will:

• Develop and document comprehensive test plans and schedules for CX projects.

• Ensure coverage across functional, integration, regression, performance, and UAT testing.

• Lead, mentor, and manage a team of testers to meet timelines and quality standards.

• Build and maintain automated regression suites and drive continuous improvement.

• Identify, document, and track defects, collaborating with development teams for resolution.

• Validate compliance with functional, performance, security, and regulatory requirements.

• Coordinate integration testing for enterprise systems and third-party applications.

• Act as the primary point of contact for testing activities, communicating progress and results to stakeholders.

About Us
 
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
 
Our Promise to You
 
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.
 
Uniquely You
 
At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
 
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
 
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods 

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