Technical Success Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

• Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions including Zscaler MDR (Red Canary)
• Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals
• Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell
• Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams
• Maintain deep domain expertise in Zscaler SecOps products and roadmap, gathering customer feedback to directly inform future product development

• You are customer-obsessed, building deep empathy for security teams and anchoring your decisions in solving their real-world outcomes.
• You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs.
• You are a natural problem-solver, energized by distilling complex technical challenges into clear, actionable recommendations.
• You operate with urgency, driving fast, high-impact execution to secure renewals and help customers realize immediate value.
• You are data-driven, leveraging analytics and customer metrics to surface key insights, evaluate risks, and guide strategic decisions.

• Demonstrated experience integrating generative AI tools into your daily workflow to increase productivity, scale customer interactions, and solve problems faster
• 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company
• 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $200,000+
• Solid understanding of cybersecurity concepts and technologies, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR
• Strong data analysis skills to review customer performance metrics, identify trends, and deliver actionable security insights and recommendations

• Prior experience using Red Canary or other Managed Detection and Response (MDR) solutions, alongside expertise in SOC operations, vulnerability management, and deception technologies
• Deep understanding of networking and cloud concepts, paired with industry certifications or advanced degrees in Cybersecurity, Customer Success, Project Management, or Data Analytics
• Demonstrated capability using CRM platforms such as Salesforce to manage client accounts, track retention risks, and capture expansion opportunities

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.