As an IT Support Engineer, you'll provide end-to-end support for IT incidents and service requests, troubleshoot devices, and assist in IT projects.
Your role at DynatraceWhat’s the role?
As an IT Support Engineer, you’ll play a key role in keeping Dynatrace running smoothly day to day. You’ll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.
You’ll be working as part of a global IT team, but with a strong local presence in Sydney. It’s a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.
What you’ll be doing
- Provide end-to-end support for IT incidents, service requests, and problems, ensuring people get back up and running quickly
- Support employees via chat, tickets, email, and video, delivering a great support experience
- Set up, maintain, and troubleshoot laptops, mobile devices, and peripherals (Mac and Windows environments)
- Keep our meeting rooms and collaboration tech (e.g. Zoom Rooms) running reliably
- Get involved in local and global IT projects like hardware rollouts, office moves, and new tech deployments
- Create and maintain clear documentation to help scale knowledge across the team
- Contribute ideas to improve processes and the overall workplace tech experience
- Around 1–2 years+ experience in IT support, helpdesk or a similar role
- A strong customer-first mindset and clear communication skills
- Confidence troubleshooting issues and a willingness to learn on the go
- Hands-on experience with Windows and/or MacOS environments and Microsoft 365
- Familiarity with tools like ServiceNow or Jira (or similar ticketing systems)
- Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCM
- Ability to work both independently and as part of a global, distributed team
- A flexible approach, with willingness to occasionally support across time zones
At Dynatrace, we’re building a culture where people can do their best work. You’ll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.
You can expect:
- A friendly, inclusive team with a strong sense of ownership
- The chance to work with modern tools and technologies
- Opportunities to learn, grow, and build your career in IT
- A workplace that values balance, flexibility, and wellbeing
Dynatrace Maidenhead, England Office
Maidenhead, United Kingdom
Similar Jobs at Dynatrace
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Technology Consultant II at Dynatrace, you will monitor application performance, mentor clients, and support deployment of the Dynatrace platform while assisting in identifying new business opportunities.
Top Skills:
.NetAjaxAWSAzureDockerDynatraceGCPJavaJavaScriptKubernetes
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead and grow an APAC SRE team in Sydney, own reliability and incident response for a SaaS platform, handle high-severity incidents and customer escalations, drive observability, automation, and AI-native practices, and contribute to global SRE strategy and tooling.
Top Skills:
Ai ToolingAWSAzureDynatraceGCPObservabilitySlisSlos
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Join the SRE team to automate operational tasks, optimize capacity, manage product releases, implement monitoring/alerting, resolve incidents, and maintain scalable cloud infrastructure. Participate in on-call rotations to ensure production stability and continuous improvement.
Top Skills:
AWSAzureCGCPGoJavaKubernetesPythonShell
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
