EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.
Role Title: Technical Pre-Sales & Engagement Manager -Diversified Industries
BU/Segment: Data Management
Location: London, United Kingdom (Flexible hybrid working) . Travel required to client offices across the UK.
Employment Type: Permanent
Summary of the role:
We are seeking a commercially astute Technical Pre-Sales & Engagement Manager with deep expertise in Enterprise Data Management.
This role sits at the intersection of delivery excellence and opportunity creation. While not a sales position, the individual must possess strong pre-sales capability, able to shape solutions, identify expansion opportunities, and naturally generate revenue through trusted advisory relationships.
The successful candidate will combine technical depth in data management with the ability to engage senior stakeholders, uncover new business needs, and translate them into structured proposals and Statements of Work.
You will own the end-to-end engagement lifecycle, from solution shaping and proposal support through to successful delivery and account growth.
As part of your duties, you will be responsible for:
Pre-Sales & Opportunity Development
- Partner with Account Managers to shape and scope new opportunities within existing and prospective clients
- Identify and pursue expansion opportunities across data management, analytics, digital and adjacent capabilities
- Lead solution workshops and discovery sessions to define client requirements
- Develop compelling proposals, effort estimates and Statements of Work
- Provide technical credibility in client discussions, positioning EXL’s Data Management capabilities effectively
- Support RFP/RFI responses with structured solution architecture and commercial input
- Drive growth within assigned accounts through consultative engagement, not transactional selling
Client Leadership & Advisory
- Build trusted advisor relationships with senior stakeholders
- Conduct periodic business reviews demonstrating measurable business value
- Strategically engage client executives to identify further transformation opportunities
- Translate complex data challenges into actionable solution roadmaps
Engagement & Delivery Management
- Oversee successful delivery aligned to contractual obligations and EXL methodologies
- Manage scope, budget, forecasts, change requests and engagement risks
- Ensure alignment between technical leads, delivery teams and client expectations
- Develop corrective action plans for underperforming engagements
- Define and track engagement KPIs and success metrics
- Facilitate structured stakeholder communication and executive reporting
Resource & Financial Oversight
- Partner with Delivery Enablement and Resource Management to staff engagements
- Manage invoicing, revenue forecasting and margin oversight with Finance
- Support recruitment of consulting resources through interview and assessment
- Bachelor’s or Master’s degree in Business, IT or equivalent professional experience
- 10+ years’ experience in Enterprise Data Management, BI/DW and data platform implementations
- 10+ years’ domain experience in Diversified Industries
- Strong technical foundation across data integration, SQL platforms and enterprise data architecture
- Demonstrable pre-sales experience including solution shaping, proposal development and client presentations
- Experience translating technical solutions into commercial engagement structures
- 3+ years in technical architecture, solution design or project leadership
Qualifications and experience we consider to be essential for the role:
- Bachelor’s or Master’s degree in Business, IT or equivalent professional experience
- 10+ years’ experience in Enterprise Data Management, BI/DW and data platform implementations
- 10+ years’ domain experience in Diversified Industries
- Strong technical foundation across data integration, SQL platforms and enterprise data architecture
- Demonstrable pre-sales experience including solution shaping, proposal development and client presentations
- Experience translating technical solutions into commercial engagement structures
- 3+ years in technical architecture, solution design or project leadership
Skills and Personal attributes we would like to have:
Commercial & Pre-Sales Strength
- Proven ability to identify and develop new opportunities within existing accounts
- Experience supporting net new client pursuits
- Comfortable leading technical presentations and workshops with senior executives
- Strong estimation, scoping and deal structuring capability
- Ability to balance delivery integrity with commercial growth
Data Management Expertise
- Deep understanding of enterprise data management frameworks
- Experience with Master Data Management, Data Governance and data quality solutions
- Knowledge of leading EDM tools and their relative strengths and limitations
- Ability to architect scalable, pragmatic data solutions
Leadership & Delivery
- Experience managing cross-functional teams of 5 to 20 consultants
- Strong understanding of Agile, Waterfall and hybrid delivery methodologies
- Ability to manage complex dependencies and mitigate risk
- Strong analytical and structured problem solving capability
Personal Attributes
- Commercially aware but delivery-focused
- Credible technical authority in data management
- Consultative and relationship driven
- Structured thinker with strong executive communication
- Able to operate independently and influence across functions
As part of a leading global analytics and digital solutions company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
EXL London, England Office
London, United Kingdom
