Technical Consultant

Here at Capita we have a very exciting opportunity for an experienced IT support professional to join us as a Technical Consultant in our busy, home based team. Within this role you will work with our extensive client base to support their servers through deploying updates and fixing challenges that arise. You will work closely with the clients and our interna support team to ensure a seamless and first class service to our customers.
We are looking for someone with a background within IT and a good understanding of servers, networking and interfacing, someone with a passion for investigating issues that the business are having and delivering a solution with the support of our internal teams.
This is a fantastic role for someone who has experience of working in second or third line support who is looking to step up within their career, this role will provide the training support and guidance to enable the candidate to achieve the next level in their career.

Job title:

Technical Consultant

Job Description:

What you’ll be doing:

• Deploy the latest releases of our software’s to customers.

• Migrate software and databases to new servers.

• Work closely with Data Migration and Infrastructure Manager to produce professional work packages along with clear estimates and ensure that they meet the requirements for all stakeholders.

• Provide regular and effective progress updates to line managers, customers & project managers to help manage any delivery risks.

• Work closely with teams internally to ensure seamless implementation.

• Communicate with customers in a professional manner to understand and capture their requirements to be able to offer solutions. 

• Undertake detailed investigations of issues reported by our Housing customer base and provide workarounds and solutions in a timely manner.

• Maintain a good working knowledge of Progress 4GL development environment. There may a requirement to work evenings and weekends for scheduled work, which is paid at overtime rates.

What we’re looking for:

• Experience working with computers with an understanding of Servers, Networking & Interfacing.

• Working Knowledge of Ports/Firewalls/Security/UNC Paths.

• We use a variety of software for remote access to customer environments, being a software enthusiast is crucial to this role. 

• Excellent troubleshooting skills, this skill hugely assists with debugging implementation issues and delving into the unknown to find an answer.

• Attention to detail, following implementation standards and always striving to deliver excellence.

• Self-discipline, flexible working, excellent time management and organisational skills.

• Predominantly our systems use Progress coding language and framework. Any prior knowledge you have of

• Progress / OpenEdge / DBA are desirable but not essential.

• People skills for building relationships with colleagues and customers at all levels.

About Capita One

At Capita One, we’re keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We’re partnering with 120 local authorities and 200 of the UK’s largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives.

What’s in it for you?

• A salary of £40,000 - £50,000

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• Home based role

• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent