Jobs at Capita

Leads teams delivering and continuously improving digital pension services across member and employer journeys. Oversees digital implementation, governance, roadmaps, budgets, risks, customer experience, accessibility, proposition development, and measurable outcomes. Advises clients, leads workshops and governance forums, manages senior relationships, supports bids, and drives user-centred delivery, team development, operational efficiency, and regulatory compliance.

Lead workforce forecasting, capacity planning, variance analysis, impact modelling, and scenario planning. Analyze demand, performance, and resource data to guide staffing decisions, identify delivery risks, improve planning accuracy, and optimize resource utilization. Partner with Operations, Finance, and Project teams while driving continuous improvement. The role requires workforce management expertise, Excel proficiency, performance framework experience, and familiarity with forecasting systems and reporting tools.

Manages media relations, press office activity, issues and crisis communications for a complex corporate environment. Develops reactive statements, briefings, Q&As and external communications campaigns across national, trade, social and digital media. Advises senior leaders, prepares spokespeople, identifies reputational risks, builds reporter relationships, monitors political and media developments, and evaluates communications impact. Requires PR agency and journalism experience, strong writing, news judgment, stakeholder influencing, and familiarity with public sector or regulated environments.

Lead pension administration implementation projects by gathering client requirements, analyzing and migrating data, configuring systems, documenting solutions, demonstrating platforms, and supporting technical development. The role also manages ad hoc data processes, contributes to project risk mitigation, and supports junior team members. Strong knowledge of pension schemes, advanced Excel, data migration, client-focused project delivery, and communication is required; SQL and Python are desirable.

Supports schools, academies, local authorities, and Multi Academy Trusts with budget monitoring, quarterly financial returns, customer service, and operational administration. The role combines onsite work across Cumberland, Westmorland and Furness with remote home-based support. Responsibilities include maintaining professional relationships, communicating with customers and colleagues, collaborating with Capita Entrust and local authority teams, and promoting operational excellence. Candidates need strong communication skills, Microsoft Office proficiency, local transport, a full UK driving licence, and a proactive approach.

Performs audits, validation, testing, correction, and due diligence for defined benefit pension calculations and data. The role prepares calculation templates and benefit specifications, documents issues, drafts consulting reports, liaises with actuaries and administration teams, maintains audit trails, supports workflow delivery, and develops knowledge of pension regulations. Strong Excel skills and DB pensions experience are required; actuarial exam study support is available.

Manage diverse defined benefit pension projects, including benefit corrections, bulk annuity due diligence, governance, calculation audits, data validation, and benefits due diligence. Act as a client contact, produce reports and clear documentation, supervise junior staff, maintain robust audit trails, resolve issues with administration teams, and support workflow management. The role requires strong occupational DB pensions knowledge, meticulous attention to detail, effective communication, and the ability to deliver independently under tight deadlines.

As a Functional Specialist, assess claimants' health conditions through various means and create comprehensive reports for the DWP. This role requires strong communication skills and involves ongoing learning.

The role involves conducting health assessments, analyzing claimant reports, and developing clinical knowledge while maintaining compassionate communication with claimants in a hybrid setting.

The Implementation Consultant leads pension implementation projects, translates client requirements into system solutions, manages system configuration, and provides training and documentation while mentoring team members.

Manage a configuration implementation team delivering pension administration solutions. Ensure on-time, on-budget implementations; review documentation and quality standards; mentor staff; drive process improvements; liaise with programme/project managers to mitigate risks and meet project deadlines.

Deliver internal audit assignments end-to-end: plan, execute, report and escalate risks. Work with Audit Managers, Risk & Compliance, and business stakeholders to provide insight, maintain independence, coach peers, and follow Capitas audit methodology and IIA standards.