Client Implementation Manager

Capita Pensions Solutions are looking for a Client Implementation Manager to join their Implementation Team.

Job title:

Client Implementation Manager

Job Description:

You will be the technical and design lead for a client project team, influencing team approach and leading on client communications and in client meetings for complex subject matters.

What you’ll be doing:

• Ensure projects are successfully delivered and no penalties are incurred.
• Deliver new client implementations on time, to budget and to quality standards.
• Support and develop team/staff to enable client service excellence and create innovate solutions.
• Own and promote best practice within the team and oversee/sign off process improvements.
• Deliver what we promise, reviewing and agreeing project plans for identification and mitigation of risks and issues.
• Support the Programme/Project Managers in steering projects to successful closure and influence approach for all project deliverables, ensure all projects are resourced appropriately, escalating where this is at risk.
• Review all project documentation for quality standards.
• Lead the team on delivery approach.
• Seek out efficiencies and mentor the team on best practice.
• Liaise with programme/project managers to facilitate project deadlines and timescales.
• Manage client expectations and communicate complex pension subjects

What we are looking for:

• Experience of client interaction and dealing with internal and external stakeholders
• Strong technical pensions knowledge in DB schemes and able to explain complex matters
• Operations background and management and/or leadership skills
• An understanding of the regulatory bodies and their roles in this sector. 
• Has an expert understanding of implementation processes, including benefits analysis, system migration and calculation configuration and development.
• Has an expert understanding of operational processes for all pension administrations for all Scheme types. 
• Experience of requirements gathering and design. Can document requirements and specifications.

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

What we hope you'll do next: 

Choose 'Apply now' to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent