Job Description:
At DXC Technology, we deliver mission-critical services that power some of the UK's most important organisations. We are looking for a customer-focused and commercially aware Technical Account Manager (TAM) to lead the delivery and continual improvement of technology services for a major public sector customer operating within a secure and operationally critical environment.
This is an exciting opportunity for an experienced service delivery professional with a background in Technical Account Management, Managed Services, BPO (Business Process Outsourcing), or large-scale IT service environments. You'll act as a trusted advisor to customers and stakeholders, ensuring service excellence while driving innovation, operational performance, and continuous improvement.
What you'll be doing
This role requires a confident and proactive leader who can navigate complex service environments, manage technical and operational challenges, and build strong relationships across diverse stakeholder groups. The TAM coordinates cross-functional delivery teams, oversees service governance, monitors performance against contractual commitments, and identifies opportunities for innovation, automation, and service improvement.
Key responsibilities include:
- Leading the day-to-day delivery of assigned customer accounts.
- Building strong and trusted relationships with customer stakeholders.
- Driving service excellence through effective governance, reporting, and performance management.
- Collaborating with cross-functional delivery teams to ensure seamless service delivery.
- Identifying opportunities for service improvement, automation, and innovation.
- Managing operational issues, risks, and escalations through to resolution.
- Supporting budget management and cost control activities.
- Monitoring and reporting against contractual commitments and service level agreements.
- Working with senior leadership to define and track key performance metrics.
- Ensuring technology services continue to support evolving customer and operational priorities.
- Maintaining awareness of industry trends and emerging technologies that could benefit customers.
What we're looking for
Essential Skills & Experience
- Proven experience in a Technical Account Manager, Service Delivery Manager, Account Delivery Manager or similar client-facing leadership role.
- Strong experience managing customer relationships within complex service delivery environments.
- Experience working within BPO, Managed Services, IT Outsourcing, Business Process Services (BPS) or large-scale technology delivery environments.
- Demonstrable experience leading operational and technical service delivery teams.
- Excellent stakeholder management and communication skills.
- Strong understanding of governance, service reporting, performance management, and continuous improvement.
- Commercial awareness with experience supporting budget management and cost control.
- Strong problem-solving skills with the ability to manage competing priorities.
- Experience working within highly regulated or security-conscious environments.
Desirable Skills
- Experience delivering services into the public sector.
- Project Management qualifications such as PMP, PRINCE2 or equivalent.
- ITIL Foundation or higher certification.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology London, England Office
London, United Kingdom
