Technical Account Manager (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a Technical Account Manager for Principal Trading you will be responsible for the on-going support and growth of a variety of client’s busy critical trading systems playing a key role in the support of these systems. This involves technical troubleshooting, performance and network analysis and working directly with the end users on functional requirements such as risk and pricing. It requires a strong set of IT skills in conjunction with a keen interest in financial markets working closely with our Engineers and Product managers and alongside traders and technical staff using the services we provide.

The role is mission critical and provides excellent exposure to fast paced, high-tech environments spanning trading solutions across many product types and exchanges. The successful candidate is expected to take care of support requests from customers via email, phone and face to face. Support requests will come directly from traders or from the first line support staff working for them.

The selected candidate will be based in London working within a department that is based in offices across EMEA. The London office is predominantly responsible for Broadridge Trading and Connectivity Solutions (BTCS) customers located in London and across Europe. This role requires frequent interactions with colleagues in various geographical locations around Europe and Asia and with different cultural backgrounds. As a result there are occasional travel requirements.

Responsibilities

• Working closely with IT staff at customer sites to diagnose and resolve technical configuration issues.

• Working directly with clients to implement key functionality - setting up a solution to quote on a market, delivering a solution for algo trading, etc.

• Fault finding of complex trading systems ensuring clients are up and running in the market. Liaising with our engineering team on faults that require code changes.

• Acting as the interface between the end users at the customer site and BTCS’s Engineering team, collecting, analyzing and prioritizing issue reports and feature suggestions.

• Responsibilities as the Customer Services Account Manager, ultimately ensuring customer satisfaction and continuous good communication.

• Pay frequent visits to London based customers (visiting trading floors and technical staff) and occasional visits to customers in other European countries to better understand their business, demonstrate new functionality and better diagnose system faults.

• Assist customers in achieving desired business results using BT&CS products.

• Optimize customer usage of the BT&CS products via training, tuning and consultancy.

• Implement adaptations or enhancements to the BT&CS products to fulfil customer needs, such as development of trading strategies, custom pricing models, integration with 3rd party systems etc.

• Perform Tbricks system back-end upgrades (command-line interface, mostly Red Hat installations) which includes preparation for the upgrade based on the release notes available and knowledge of the customer’s system. 

​Your Profile 

• Experience in a relevant IT position for 2+yrs is preferred. 

• Hands-on experience with Linux Server systems. 

• Familiarity with network topology and main protocols (enough to troubleshoot most common problems).

• Experience with electronic trading systems is a plus. 

• Hands on python knowledge is a plus.

• Familiarity with Git and Lua programming language is a plus.

• Fluent written and spoken English.

• Excellent problem solver

• At ease in customer-facing situations with strong people skills and comfortable to work in a support role, taking calls and emails from customers throughout the day, sometimes in a stressful environment.

• Motivated, intelligent, team player.

• Good communication skills, both oral and written.

• Interest in finance and electronic trading solutions in particular.

• Interest in technical skills and desire to work with Linux servers as it will be a daily routine.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.