Team Leader - Corporate & Commercial

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are.    We support our clients through the complex landscape of commercial risk.  We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth.  Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress.  When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.  

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Croydon office for a balanced work experience.

We have an outstanding opportunity to lead a multifaceted and ambitious team in our Commercial Schemes Division. As a Team Leader, you will provide first-line supervision, support, and mentoring to your team members, helping them realise their potential and develop their skills. You will play an important role in maintaining a positive and inclusive team culture where everyone can thrive. Your outstanding mentorship will ensure the delivery of high-level professional advice to clients and the achievement of individual and team targets for income, conversion rates, and retention.

Responsibilities:

• Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.

• Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.

• Ensure team members adhere to company policies, procedures, and obtain required authorisations

• Offer consistent mentorship and training sessions to the team.

• Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.

• Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.

• Ability to prioritise work and meet strict deadlines in a fast-paced environment.

• Detailed client service skills combined with strong negotiation and broking skills.

• Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.

• An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.

• Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.

• Talent for identifying and responding appropriately to varying levels of client understanding.

• Capability to persuade and influence others.

• Calm and resilient under pressure; ability to positively react to change.

Experience & Professional Qualifications:

• Minimum of 2 years’ experience providing specialist advice in the insurance market.

• Qualified to a minimum of Cert CII.

• Prior experience of leading a team within a similar environment.

• Track record of delivering results and meeting/exceeding targets whilst keeping client focus.

• Insurance brokerage background with commercial experience.

• Fully competent in the use of Microsoft Office products.

Knowledge:

• Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent