Team Lead Content Monitoring, Scheme Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead Content Monitoring, Scheme Operations EU 

As a Scheme Operations Team Lead, You will lead a team of experts with diverse specializations, ensuring seamless operations across key compliance areas. You will oversee Adyen’s PCI DSS compliance, proactively identifying and addressing potential risks, and monitor for content violations involving prohibited or restricted products and services on our payments platform. By driving operational excellence and fostering collaboration with cross-functional teams, you will support strategic business growth, uphold compliance goals, and mitigate non-compliance risks for Adyen and its clients.

The Scheme Operations Team Lead You will need to work closely with different teams globally, such as Compliance, Product, Sales and Account Management, in order to meet card scheme compliance, and client support goals. The ability to foster cross-team collaboration and individual curiosity will also be key to success. 

Further, you will also be involved with strategic company initiatives that help shape the team, and prepare for growth and/or changes.

What you’ll do

• Lead a team of experts, ensuring operational excellence across both domains. 
• Collaborate closely with Product and Compliance, to implement scalable solutions for the team and achieve goals together.
• Define and clearly communicate strategies objectives and goals for the team and foster cross-domain collaboration.
• Track team progress and success, and present results and reporting to Senior Leadership.
• Recruit talented team members who can contribute to both Adyen’s and our merchant’s growth.
• Coach and mentor members of the team in the areas of compliance monitoring and non-compliance investigations.
• Communicate and support strategic Adyen clients and partners in terms of card scheme rules.
• Lead Drive global initiatives on scheme rules compliance.
• Be an ambassador of the Adyen Formula.

 
Who you are

• Experienced people manager with a minimum of 5 years in a leadership role 
• You have worked in either content moderation or PCI or risk/ compliance operations in a technology company 
• You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures 
• You like keeping up with new trends in fintech space and can use product and tech advances to improve on overall operational performance of your teams
• You have strong written and verbal communication skills and have experience working with a variety of stakeholders and interfacing with senior leadership in the organization
• Must be willing to travel, both domestically and internationally where required

***Internally the role is called Team Lead, Scheme Operations

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.