Business Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About The Role

The Business Analyst role is focused on optimizing functional flows to create a holistic, best-in-class set-up from lead to live improving Go-to-Market motion. In this role, you’ll partner closely with commercial teams to transform gaps into solutions.

This role requires an intimate understanding of Adyen’s commercial approach, merchant lifecycle, and also data landscape, technology stack and ways of working. You will lead the charge on how to optimize and improve workflows, ensuring commercial teams can work effectively and efficiently, powered by technology, data and automation. This involves the optimization of cross-functional workflows for global scale such as, establishing a process for commercial teams to efficiently log product feedback, improve the account handover process between commercial and service teams or improve our selling motion by identifying and implementing the best practices of a deal cycle. A solution is only as good as its adoption rate: successfully influencing behavior is a requirement in this role.

Your responsibilities:

• Provide strategic recommendations to drive improvements in ways of working and overall process optimization across commercial functions.
• Collaborate closely with key stakeholders (end-users and team leads) to gain insights into their needs and challenges around ways of working to effectively scale best practices, fostering mutual understanding and empowerment.
• Be the voice of the end-user within Revenue Operations; You will be responsible for ensuring that workflows match the needs of the end-user, data, quality and speed goals.  
• Analyze process gaps and validate these against the end-user experience in the function. 
• Collaborate the Revenue Operations Technology team to translate process gaps into scalable solutions.
• Collaborate with Regional RevOps leads to gain insights into regional needs and challenges around ways of working, fostering mutual understanding and empowerment.
• Support the Regional RevOps Leads in driving adoption of the operational workflows in market.
• Support the Digital Enablement manager in creating adoption programs based on enablement best practices
• Collaborate closely with the Operations Analytics to expand the functional data landscape, ensuring that the right KPIs can be tracked.
• You are well acquainted with our tools and participate actively in resolving basic end user requests in collaboration with the Technology team.
• You keep yourself informed about the latest technology enhancements and system updates that affect end user workflows and platform utilization.
• Lead and implement change management initiatives by developing strategies to support organizational transitions, ensuring smooth adoption of new processes, and engaging stakeholders through clear communication, training, and ongoing support to minimize resistance and maximize end user buy-in.

Who you are:

• 5+ years of experience within a Commercial or Revenue Operations role (combination of: commercial, technology admin, consulting, analyst, operations roles)
• Track record of optimizing and scaling ways of working in commercial teams, improving processes and driving adoption of resources. 
• You are a strong communicator, skilled at stakeholder influence and management.
• You have strong knowledge in Salesforce and other technology product functionalities and best practices.
• You are a team player who puts winning before ego; you’re equally comfortable coming up with great ideas as you are supporting the implementation of others’ ideas.
• Experience in leading complex programs and projects from start to end simultaneously while navigating multiple stakeholder groups.
• You have learning development expertise that translates into boosting the business’ understanding of processes

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.