Talent Acquisition Adviser

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Talent Acquisition Adviser

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £35,000

Location: Exchange Tower, London

Reporting to: Talent Acquisition Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

What You’ll Do:

As a Talent Acquisition Adviser, you’ll play a pivotal role in maintaining candidate experience throughout a candidate journey – you’re the front-line brand ambassadors. You’ll work directly with the Talent Acquisition Partners and colleagues to help provide the right number of people with the right skills to meet the organisation’s overall strategy.  

To help us find the very best talent we can, you’ll proactively identify suitable candidates, using advanced internet sourcing techniques. Your ability to source the right talent will then allow you to sift and screen the highest calibre of candidates who apply through our applicant tracking system.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Proven Talent Acquisition professional with a strong recruitment mindset, gained within a fast‑paced in‑house or agency environment
• Demonstrated experience delivering volume and specialist recruitment, with the ability to prioritise effectively and manage multiple roles simultaneously
• Strong expertise in direct sourcing, including advanced use of LinkedIn as a talent pipeline and market‑mapping tool, with a track record of filling hard‑to‑fill roles
• Ability to use recruitment data and insights (e.g. sourcing metrics, time‑to‑hire, pipeline data) to inform decisions, influence stakeholders and continuously improve hiring outcomes
• Experience working with applicant tracking systems and online recruitment tools

It would also be nice for you to have or What you’ll bring?

• Having an understanding of employment legislations that affect recruitment for example IR35 and sponsorships 
• Being people solutions oriented and having a proactive approach with strong attention to detail  
• The ability to work collaboratively to achieve results – having the drive to deliver the right outcomes and results 
• Proficient in Microsoft Office software and Workday experience 
• Project management experience 

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way — remote, hybrid, or in-office
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Apply with your CV.

Applications need to be submitted by 23:59 on 30 January 2026

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.