HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
Job Summary
Responsible for driving profitable sales growth by converting tailor-made enquiries into confirmed bookings through timely, accurate quotations and proactive customer engagement. The role focuses on maximising revenue and margin opportunities, delivering an excellent customer experience, and collaborating with Sales, Ecommerce, Supply, and Sourcing teams to support commercial success and operational efficiency.
Key Responsibilities
- Manage tailor-made enquiries and quote requests across all company brands, providing accurate quotations and proactive follow-up to maximise conversion rates.
- Coordinate with suppliers and internal teams to ensure quotation turnaround times are met within 24-48 hours.
- Collaborate with Sales and Ecommerce teams to identify new business opportunities, support account growth, and maximise commercial performance.
- Proactively generate sales opportunities through outbound calls, lead management, and customer follow-up activities.
- Support the Sourcing team with supplier administration and operational activities as required.
- Maintain accurate records and ensure all enquiries, quotations, and bookings are managed efficiently through business systems.
- Deliver a high standard of customer service through professional communication and timely issue resolution.
Required Skills & Experience
- Strong sales and commercial mindset with the ability to convert enquiries into bookings while maximising revenue and margins.
- Excellent customer service and communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Effective stakeholder management skills, with the ability to collaborate across internal teams and external suppliers.
- Strong problem-solving, negotiation, and decision-making abilities.
- Ability to work effectively in a fast-paced, target-driven environment.
- Commercial awareness and analytical skills, with the ability to assess pricing, margins, and business opportunities.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with confidence using AI-powered productivity tools.
- Experience in travel reservations, customer service, sales support, or commercial operations.
- Experience analysing data and producing actionable insights.
- Strong administrative skills and ability to maintain accurate records using business systems.
- Knowledge of B2B and B2C travel distribution models is advantageous.
- Self-motivated, proactive, and able to build strong relationships with stakeholders at all levels.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds London, England Office
London, United Kingdom
