Provide frontline technical support for Microsoft 365, Azure AD, Exchange Online, Azure VPN, Zoho CRM, and other SaaS tools. Troubleshoot user and hardware issues, configure CRM workflows and automations, administer user onboarding and offboarding, manage permissions, and support business applications. Collaborate with technical teams on escalations and system improvements while handling multiple requests in a fast-paced environment.
OVERVIEW
We’re looking for a proactive and detail-oriented Systems Support Engineer to join our technical team. This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online), Zoho applications with an emphasis on Zoho CRM, and general hardware related issues. You’ll be a key point of contact for troubleshooting, system queries, and supporting smooth day-to-day operations across the business.
While your core focus will be on Microsoft and Zoho platforms, experience with other CRMs (e.g., Salesforce, Microsoft Dynamics, HubSpot) is also valued, as it helps build broader context for the role. This position is ideal for someone who enjoys varied technical work and wants to develop further in both support and systems configuration, this role will also provide the opportunity to gain exposure to low-code scripting (Deluge) and automation opportunities for those interested in expanding into light development work.
The Systems Support Engineer will be an integral part of a highly efficient and respected technical team working alongside Machine Learning expertise, experienced software developers and solution architects. The ability to communicate and work effectively within a team is essential, as such the ideal candidate should be confident, engaging and personable.
RESPONSIBILITIES
- Provide
front-line support for Microsoft applications including O365 Admin, Exchange
Online, Azure AD, and Azure VPN.
- Deliver
day-to-day troubleshooting and user support across Zoho applications, primarily
Zoho CRM.
- Maintain
and configure CRM workflows, dashboards, and automations in Zoho CRM.
- Support
onboarding and offboarding processes including user account setup and
permissions.
- Assist
with general administration of SaaS tools used across the business.
- Liaise
with the broader technical team to resolve escalations and implement system
improvements.
Requirements
SKILLS AND EXPERIENCE REQUIRED
- Solid experience supporting Microsoft 365 and other core
Microsoft cloud services.
- Familiarity with SaaS CRM platforms — Zoho CRM
experience preferred, but knowledge of similar systems like Salesforce,
Dynamics, or HubSpot is also beneficial.
- A strong communicator with a problem-solving mindset —
confident working independently and as part of a team.
- Comfortable juggling multiple support requests and
adapting to a fast-paced, evolving tech environment.
- Eager to grow and open to learning areas such as
low-code scripting (e.g. Deluge in Zoho).
- 2+ Years supporting Microsoft Applications and SaaS CRM
Software (Zoho CRM desirable).
- Excellent written and oral communications skills;
- Ability to remain calm under
pressure and meet deadlines;
- Strong organisational skills
with a high attention to detail;
- Ability to prioritise and
handle multiple tasks at any given time in a fast-paced environment;
- Pro-active and enthusiastic
with a can do attitude;
- Good commercial acumen; and
- Ability to work on own
initiative as well as being a team player.
Benefits
COMPANY OVERVIEW
Portman Finance Group was established in 2007 to provide UK SMEs with access to a range of finance options under one roof. We have now arranged over £1.5 billion in funding for over 20,000 companies.
Portman secure finance for businesses of all sizes via our own lending and panel of over 40 partners. We offer flexible payment terms, reducing large initial outlays and protecting cash-flow, and are one of the largest privately owned Broker-Lenders in the UK.
Portman work with any type of private sector business. We have a long and successful history financing a variety of assets, quickly and easily. If you’re looking to lease or purchase further equipment, release equity or simply borrow, Portman can provide your business with the finance it needs.
Please note that as part of the recruitment process a criminal records check/credit history check will be carried out by an authorised third party.
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