Title:
System Support Engineer
About KBR and the Project
KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.
About the Role
To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.
You will be required to log and triage queries acting as 1st line support with development into 2nd line, to provide accurate feedback and information or escalating as required. You will be driven to understand the mechanics behind system operation to best respond to users raising queries.
You will be responsible for coordinating the Change Approvals Board maintaining accurate updates to all parties as changes are raised, reviewed, tested, and released. As a motivated, self-starter you will take ownership for your own performance and actively seek opportunities for improvement and development.
This role will require you to cover a support period of 08:30 – 17:30.
Will ideally suit someone looking to develop a career in IT system support.
The role will give you the opportunity to gain experience across numerous functions from support and data management to change management and system design and development.
Required Skills & Qualifications
Essential:
- Experience supporting various bespoke business IT software packages.
- Experience using Support Team software – ideally JIRA Support Desk.
- Hold, have held or eligible to apply for security clearance of CTC level or above.
- Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
- Experience of using multiple bespoke business IT systems.
- Experience creating, triaging and managing support tickets to resolution or escalation.
Desirable:
- Systems, Business Administration or Engineering or equivalent.
- Experience supporting CAFM systems – ideally Concept Evolution.
- Experience of SharePoint and associated tools.
- Familiarity with ITIL practices – ideally ITIL version 4.
- Full, clean driving licence.
- Experience of integration and implementation of complimentary IT tools
- Knowledge and understanding of Business Process Maps
- Knowledge of the Facilities Management industry
- Knowledge of SQL for basic data queries
The role is based can be based at either Swindon or Leatherhead and is hybrid (3 days office. 2 days remote)
Better, Stronger, Together
Our employees are the heart of everything we do. That’s why we’re dedicated to creating collaborative environments that transcend cultures and geographical boundaries, where all ideas, viewpoints and input are heard, respected, and considered.
Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services.
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer.
We Deliver — Together.
KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
