IT Support Engineer

Company Description

We believe in the power of ingenuity to build a positive human future. 

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. 

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

This is a hands on, in-office role based in our Melbourn office, due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.

Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams. 

About the Infrastructure team

The Infrastructure Team are a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence. 

This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon on them. 

Qualifications

About you

• You'll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential) 

• Excellent knowledge of M365 and O365, Exchange, virtual hosting including VMware Horizon and Hyper-V, SaaS Backup Platforms and Group Policy 

• Excellent knowledge of network and infrastructure cloud systems including firewall management 

• Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services 

• Strong effective communication skills at all organisational levels and the ability to write clear documentation 

• Comfortable working independently or in a team, using own initiative. 

• Organisational skills to plan and maintain the infrastructure ensuring it remains current and available 

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at recruitment[email protected]

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