Third Party Manager

What We’re All About at Kroo

At Kroo, we’re building a bank that’s better for people and the planet. That means delivering outstanding services while managing our risks smartly and responsibly, right from the first line. We’re looking for a Third Party Manager to lead how we manage and own outsourced and third-party relationships across Kroo, and help ensure our vendor ecosystem is robust, scalable and aligned with regulation and our values.

How you will contribute:

You’ll sit in the first line, in our Operations team, and be responsible for delivering the day-to-day management and oversight of our key suppliers and outsourced partners. You’ll be embedding the third-party framework into business-as-usual activity, collaborating across teams to ensure risk is managed in a way that’s proactive, transparent and aligned to regulatory expectations.

In more detail, you’ll:

• Own, define and embed the Third Party and Outsourcing Risk Management Framework across Kroo.
• Act as the first line lead for third party management, from due diligence and onboarding, to offboarding of third parties and outsourced suppliers in accordance with internal policies and regulatory requirements.
• Ensure appropriate due diligence, risk assessments, performance monitoring and controls are in place and in use.
• Maintain and update the third‑party and outsourcing register, including key documentation, service classification, performance tracking and contractual terms.
• Collaborate with Legal, Risk, InfoSec, Finance and Operational resilience to ensure contractual, regulatory and control requirements are met.
• Lead the creation and maintenance of exit and contingency plans for critical/important services.
• Support and ensure compliance with FCA, PRA, ISO 27001, GDPR, and Senior Managers & Certification Regime (SM&CR) obligations.
• Drive continuous improvement, identifying and addressing weaknesses or inefficiencies in vendor oversight.
  

• Experience in vendor management, third-party oversight or outsourcing governance in a regulated environment.

• Working knowledge of UK outsourcing regulation (e.g. PRA SS2/21, FCA SYSC 8, EBA Guidelines) and what it means in practice.
• A solid grasp of risk ownership in a first line context, with a hands-on approach to controls and delivery.
• Excellent collaboration skills. You’re confident in influencing across departments and working cross-functionally.
• Strong attention to detail, with the ability to prioritise and manage multiple vendor relationships simultaneously.
• A proactive mindset and natural curiosity. You ask the right questions and don’t wait to be told what’s broken.

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in London is a splendid space that serves as a valuable and potent resource when utilised appropriately. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working 9am - 5:30pm Monday to Friday.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.