Part-time, office-based telephone sales role handling newspaper and magazine subscriptions: explain benefits, build rapport, discuss promotions, and ensure positive customer experience while working in a small team.
Subscription Telephone Sales Executive
Office-based: Basildon, Essex
25 hours per week, Monday to Friday
1:30 PM to 6:30 PM
Office-based: Basildon, Essex
25 hours per week, Monday to Friday
1:30 PM to 6:30 PM
Are you someone who is looking for a new challenge whilst reducing your working week? If so, this may be the perfect role for you. We are looking for someone with excellent communication skills, who is a strong listener and great at identifying how they can improve our customers' experience.
We are Newsquest Media, one of the UK’s leading publishers of local newspapers and magazines, and ensuring that our customers get the best from their Newspaper and Magazine subscriptions is key to this role. Working in a small team, you will be talking through subscription benefits, building rapport and creating opportunities to discuss other promotional opportunities.
If you have experience in customer-based positions, are a great conversationalist and have an interest in Media we would love to hear from you.
Key Responsibilities
- Talking through subscription benefits with customers.
- Building rapport and maintaining a positive customer experience.
- Discussing promotional opportunities where appropriate.
- Ensuring customers get the best value from their newspaper and magazine subscriptions.
- Working effectively as part of a small team in a telephone‑based environment.
Skills, Knowledge and Expertise
- Customer Expertise – Ideally, telephone or customer-facing experience, preferably in subscriptions, publishing, or media, but not essential.
- Resilience and Persuasion - Comfortable with challenges, committed to delivering a great customer experience, and skilled at turning interest into commitment.
- Great Communicator – Able to build rapport easily, with strong general knowledge and the ability to engage a wide range of customers.
- Passion for Media – Understanding the value of quality journalism and enthusiasm for promoting products that inform and inspire.
Benefits
- 25 days holiday + bank holidays + your birthday off
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan
- Employee Helpline counselling and advice
- Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care
- Retail discounts
- Team building days & annual volunteer charity day
About
A name you can trust - we’ve been a part of your community for generations.LOCALiQ is the name for all that Newsquest Media Group does today, from trusted local newspapers and websites to digital marketing services that can help you reach new customers as you’ve never been able to before.LOCALiQ is the name that combines your trusted local news brand with digital marketing.It hasn’t replaced the name of your local Newsquest newspaper and its website, but it encompasses everything we can offer.Those services include online advertising and best-in-class digital marketing, backed by data gathered from our 1.5 million local campaigns and 45 million monthly users.Put our experts to work for you, and we believe you’re hiring the best marketing partner a business can have.
Newsquest Media Group London, England Office
55/56 Lincoln's Inn Fields, London, United Kingdom, WC2A 3LJ
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