Contract type: Full Time (37.5 hours) - Permanent
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £26477.57 per annum
The International Study Centre needs an experienced and accomplished Student Experience Coordinator – Operation and Student Finance. The post holder will undertake a variety of tasks including coordinating student assessments and progression, managing student data and finance accounts, assisting with student attendance monitoring, and provide support to academic staff and SMT where necessary.
This is a fast-paced environment, and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.
ABOUT THE ROLE
- To prepare assessment timetable
- To ensure all relevant assessments access is available to academic tutors at key points in the student cycle
- Management and coordination of student assessments to include liaising with academics, data inputting and ensuring quality control checks are in place to align with the Centres requirement
- To organise and minute all Module and Course Assessment Boards
- To request and distribute transcript.
- To deal with fee payment deadlines and enquiries
- To create record of student invoices
- To follow centre refund policies and create refund data
- To work with the Student Experience Coordinator– Student Data and Enhancement to ensure we have the relevant data in file and recorded on Study Group databases.
- Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc.
- Working closely with the Student Data and Enhancement Coordinator to ensure all administration for attendance monitoring is up to date.
- Coordinate events to manage student attendance.
- Working closely with the Head of Student Experience in running student focus groups.
- Working closely with the Student Data and Enhancement Coordinator to improve attendance.
- Ensure student enrolment documentation are prepared and shared in a timely manner
- Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner
- Ensure progression changes are checked, recorded and shared with the relevant teams.
- To deal with general student enquiries
- To foster productive relations with internal and external stakeholders
- Production of student letters as requested
- Work closely with other teams to ensure student enrolment is running smoothly
- Any other duties required by the Head of Student Experience
ABOUT YOU
- A Bachelor’s degree or equivalent qualification.
- Experience of events coordination
- Working in a fast paced pressurised office environment
- Experience of working in HE/FE environment (Desirable)
- Evidence of working with International students (Desirable)
- Experience of using UKVI reporting system
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
