Own client engagement and product adoption for Veeva Link across pharmaceutical enterprise accounts. Build stakeholder relationships, support account growth, lead onboarding and product enablement, analyze user engagement metrics, provide strategic recommendations, and communicate client feedback to Product Management. Develop scalable onboarding and education playbooks while demonstrating measurable business value.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva Link is transforming how the global life sciences industry connects with Key Opinion Leaders in Healthcare. Our applications span every stage of market maturity, from established industry standards to fast-growing emerging solutions, so there is always something new to learn and real room to grow.
Our Strategy team owns the market success of our products, from shaping product direction to making sure customers realise lasting value. We are now expanding the Strategy team with a new client value function, and we are looking for a highly motivated Strategy Associate to join the team.
Working side by side with our Strategy Directors, you will take direct ownership of client engagement across some of the world's leading pharmaceutical companies. You will build trusted relationships with key stakeholders, equip client teams to get the most from our products, and drive day-to-day product adoption.
Along the way, you will analyze user engagement trends, turn end-user insights into input for our product roadmap, and show clients how our products deliver measurable business impact.
What You'll Do
- Build and champion trusted, consultative relationships with mid-level operational and business leaders across top-tier pharmaceutical companies
- Collaborate with Strategy Directors to architect and execute account growth plans, ensuring enterprise clients achieve maximum ROI from Veeva Link applications
- Lead high-impact product masterclasses, strategic onboarding, and ongoing enablement sessions that embed Veeva Link into daily client workflows
- Leverage adoption metrics and quantitative reporting to analyze user behavior, diagnose drop-off points, and deliver proactive strategic recommendations to key stakeholders
- Serve as the strategic conduit between client end-users and internal Product Management teams, advocating for features and usability improvements that solve critical industry challenges
- Develop scalable best practices and playbooks for onboarding and continued education
Requirements
- 1+ years of professional experience in consulting, professional services, customer success or account management
- Demonstrated interest or experience in Life Sciences, Healthcare, Commercial Strategy, or Medical Affairs
- Strong executive presentation skills. Ability to articulate complex software capabilities simply and lead engaging, high-energy client sessions
- Comfortable working with data sets, creating executive-level reports, and translating raw metrics into compelling business narratives
- Natural relationship builder who excels at navigating multi-stakeholder enterprise environments
- Exceptional organizational agility with the ability to manage competing priorities across cross-functional internal and external teams
- Bachelor’s degree required
Nice to Have
- Hands-on experience with Key Opinion Leader (KOL) engagement models, commercial pharma operations, or medical affairs workflows
- Exposure to SaaS growth metrics, product usage telemetry, or business intelligence tools (e.g., Tableau, PowerBI, SQL)
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment (unless you have already completed it with Veeva previously)
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva London, England Office
London, United Kingdom
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