Lead workforce forecasting and planning across assigned portfolios, identify capacity gaps and hiring needs, analyze workforce trends, and provide executive-level insights. The role partners with senior stakeholders, improves workforce data quality and governance, strengthens planning processes, and drives adoption of workforce planning tools. Advanced Excel, analytical thinking, forecasting, presentation, stakeholder management, and problem-solving skills are required.
What's in it for you?
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Lead workforce forecasting and planning across assigned portfolios, identifying capacity gaps, workforce risks and hiring needs.
- Analyse workforce data, trends and demand to deliver meaningful insights, recommendations and executive-level reporting.
- Partner with senior stakeholders to influence workforce decisions, challenge assumptions constructively and improve planning outcomes.
- Improve workforce data quality, governance and planning processes, ensuring reporting and forecasts remain accurate and aligned.
- Champion continuous improvement by identifying opportunities to increase efficiency, strengthen planning practices and support adoption of workforce planning tools.
- Experience in workforce planning, resource management, PMO, finance or a similar analytical role.
- Strong analytical and forecasting skills, with confidence working with large datasets and advanced Excel capability.
- Comfortable presenting insights, recommendations and data-driven narratives to senior stakeholders.
- Excellent relationship-building and stakeholder management skills, with the ability to influence and challenge constructively.
- You bring strong problem-solving skills, sound judgement and the ability to work effectively in ambiguity.
We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Marks and Spencer London, England Office
Waterside House, 35 North Wharf Rd, London, United Kingdom, W2 1NW
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