Strategic Operations & Planning Lead, Trust & Safety

Who we are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

Our players don’t just play games - they also build communities, tell stories, and form lasting connections. With that comes a responsibility we take seriously: ensuring those communities are safe, inclusive, and resilient, while also meeting the demands of a fast-evolving regulatory environment.

What We Need

We’re looking for a Senior Manager of Strategy & Operations who will combine product management, project management, and strategic operations skills to propel cross-functional Trust & Safety roadmaps at 2K. This person will operate with a high degree of autonomy, strategic ability, and accountability, and will report directly to the Senior Directory of Trust & Safety. 

This is a role for someone who thrives at the intersection of strategy and execution—able to chart a long-term course while also driving alignment across stakeholders and ensuring day-to-day operational excellence.

What You Will Do

In this role, you’ll:

• Drive strategic planning efforts: Work hand-in-hand with Trust & Safety leadership to lead regular planning cycles for priorities, budget and staffing.

• Drive cross-functional alignment: Build program and project delivery models that align product, operations, privacy, legal, marketing and policy teams behind shared goals and player safety strategies.  

• Oversee global compliance and player safety roadmaps: Drive and co-ordinate cross-functional project teams, ensuring that robust, measurable, and scalable solutions are delivered on time.

• Elevate 2K T&S infrastructure: Partner with our Tech, Customer Success and Business Units to define, design, and deliver reporting, detection, and moderation systems that protect players, reflect 2K brand values, and address regulatory expectations.

• Operationalize compliance: Translate regulatory requirements (DSA, OSA, COPPA, GDPR, AADC, etc.) into scalable frameworks, workflows and product solutions that keep us ahead of the curve.

• Lead in optimising and maintaining Trust & Safety metrics and reporting for a variety of audiences.

Who We Think Will Be a Great Fit

The right person will bring a blend of strategy, technical proficiency, execution, and player-first thinking:

• Strategic ability: You can define the big picture while making trade-offs that appropriately balance safety, compliance, player experience and business considerations. You can translate high-level strategy into operational plans and initiatives. 

• Operational discipline: You know how to run large-scale programs with rigor, clarity, empathy, and measurable outcomes.

• Product instinct: You understand how to articulate business requirements to a technical audience, are able to design solutions that meet the needs of players and internal stakeholders, and can reconcile strategic objectives with tactical constraints.

• Collaborative leadership: You can align diverse stakeholders, influence at the executive level, and inspire cross-functional teams to execute behind a shared vision.

• Player-centric: You make decisions and drive solutions that put player experience at the centre of T&S solutions.  

• Impact-orientated: You consistently apply data-driven thinking to scope problems and evaluate solutions. You define and maintain KPIs and success metrics to track progress towards goals, to identify problem areas, and to ensure that T&S initiatives deliver long-term business value for 2K. You can effectively articulate that value to stakeholders at all levels of the organisation. 

The right candidate would have:

• Knowledge of Trust & Safety infrastructure, problem spaces, and workflows - or the interest, motivation, and proven ability to learn new industries quickly. 

• Knowledge of the Gaming industry and the compliance and regulatory frameworks that apply - or the interest, motivation, and proven ability to deeply understand and operationalise regulatory frameworks. 

• Proven success leading large, cross-functional initiatives, from design to execution.

• Exceptional stakeholder management, project management, technical proficiency, and executive communication skills.

• Strong business acumen and the ability to navigate ambiguity with discipline, judgement and accountability. 

Bonus Points for:

• 5+ years of experience in a Trust & Safety organisation

• 3+ years in leadership roles in a multi-regional operation

• Experience working with AI/ML systems for proactive detection and moderation preferred

• Strong understanding of current approaches for technical infrastructure and systems architecture in Trust & Safety operations, particularly within the gaming industry.

• Passion for 2K games and our player community. 

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 

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