Strategic Post-Sales Enablement Advisor

Design and deliver post-sales enablement events that break down silos, strengthen cross-functional collaboration, and improve how Customer Success, Professional Services, and Technical Support work together to drive customer outcomes—while ensuring strong, consistent post-sales representation across major company events (e.g., SKO, customer conferences).

Own the end-to-end strategy, design, and execution of internal enablement events that combine cross-functional collaboration, applied product usage, and real-world customer scenarios.

The role exists to:

• Break down silos and build shared ownership across post-sales teams
• Enable roles to deliver better customer outcomes through stronger product, process, and framework knowledge
• Drive hands-on execution capability by embedding product usage in realistic scenarios
• Improve alignment and execution across roles, workflows, and handoffs
• Ensure consistent post-sales presence across internal and external events

Key Responsibilities

Own D1 Enablement Events (Outcomes to Execution)

• Own end-to-end delivery of D1 enablement events (global and regional), accountable for outcomes not just logistics.
• Define event objectives with D1 leadership and translate them into clear agendas and session designs.
• Lead event logistics and in-person execution, partnering for vendor/procurement support.

Design Agendas that Drive Real Outcomes

• Build event agendas that directly support D1 priorities
• Structure sessions to achieve specific outcomes such as alignment, capability building, and cross-functional collaboration not content delivery alone.
• Design interactive formats that enable participants to work together, solve problems, and understand how D1 functions connect.

Deliver & Facilitate High-Impact Sessions

• Facilitate sessions, workshops, and group discussions, creating energy, engagement, and participation.
• Act as the on-site lead during events, ensuring flow, timing, and overall experience deliver against objectives.

Align Content & Speakers Across D1

• Work with stakeholders across D1 to source and shape content for events.
• Ensure content is relevant, consistent, and aligned to D1 priorities and messaging including alignment with Sales narratives and enablement cycles.

Capture Outcomes & Improve Future Events

• Capture insights, feedback, and outcomes from events to continuously improve format, content, and impact.

Travel:

This role requires regular travel to support both internal and customer-facing events, including on-site planning, delivery, and execution. Travel will vary depending on event cadence but will typically include participation in regional and global and regional events.

This is a remote eligible position. Candidates who live within a 45 mile radius of Detroit, MI will be required to work hybrid (2 days per week) out of our Dyntrace office. All candidates will be required to work EST hours.

Required

• Strong event management ownership experience with proven delivery of multi-day, multi-session events.
• Experience designing event agendas and formats that drive engagement, collaboration, and learning outcomes.
• Background in post-sales and enablement with strong understanding of messaging, positioning and customer conversations.

Core Capabilities

• Exceptional facilitator able to lead sessions, energize audiences, and create meaningful interaction.
• Strong ability to translate leadership priorities into structured, outcome-driven agendas.
• Highly organized, with the ability to manage complex, global event coordination.
• Strong stakeholder management across senior leaders and cross-functional teams.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Salary DOE, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.