Strategic Customer Success Manager

Posted 8 Days Ago
Be an Early Applicant
London, Greater London, England
1-3 Years Experience
Security • Cybersecurity
The Role
The Strategic Customer Success Manager is responsible for managing key customer accounts, driving adoption and renewals, and increasing Net Revenue Retention through upsells. This role involves relationship building, conducting business reviews, and ensuring customer success with Darktrace's AI-powered cybersecurity solutions.
Summary Generated by Built In

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

What will I be doing:

In the Strategic Customer Success role, you will be managing key strategic accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Working as part of a supportive team, you will be managing a portfolio of our largest customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR).

On a day-to-day basis you’ll be responsible for engagement levels across your accounts. You'll be:

  • Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to CISOs and information security experts,
  • Conducting business reviews to drive satisfaction and desired business outcomes,
  • Identifying and nurturing upsell and cross-sell opportunities,
  • Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term,
  • Monitoring customer engagement levels to assess risk and execute action plans.

What experience do I need:

Our ideal candidate will naturally be building long-lasting relationships with a wide range of stakeholders.

You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets. You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands.

You should have:

  • Experience in a customer facing role, ideally at enterprise or strategic level, this could be as an Account Executive, Account Management, Customer Success Manager or Business Development Executive position,
  • You’ll be comfortable working in a target driven environment.

This role is hybrid and you will attend our London office a minimum of 2-3 days a week.

Benefits we offer:

  • 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
  • Additional day off for your birthday,
  • Private medical insurance which covers you, your cohabiting partner and children,
  • Life insurance of 4 times your base salary,
  • Salary sacrifice pension scheme,
  • Enhanced family leave,
  • Confidential Employee Assistance Program,
  • Cycle to work scheme.

#LI-Hybrid 

The Company
London
1,763 Employees
On-site Workplace
Year Founded: 2013

What We Do

Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks.

The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it.

Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide.

Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.

Jobs at Similar Companies

Hybrid
Kraków, Małopolskie, POL
665 Employees

Cedar Logo Cedar

Solutions Architect (Client Integrations)

Fintech • Healthtech • Software
Easy Apply
Remote
United States
340 Employees

TravelPerk Logo TravelPerk

Senior Executive Assistant

HR Tech • Software • Travel
Easy Apply
Hybrid
London, Greater London, England, GBR
1300 Employees

TravelPerk Logo TravelPerk

Global Benefits Manager

HR Tech • Software • Travel
Easy Apply
Barcelona, Cataluña, ESP
1300 Employees

Similar Companies Hiring

AlertMedia Thumbnail
Software • Social Impact • Security • Information Technology • Cloud
Austin, TX
383 Employees
Motorola Solutions Thumbnail
Software • Security • Information Technology • Hardware • Cybersecurity • Big Data Analytics • Artificial Intelligence
Chicago, IL
21000 Employees
Anduril Thumbnail
Software • Security • Robotics • Hardware • Defense • Artificial Intelligence • Aerospace
Costa Mesa, CA
1400 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account