HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:About Us
HBX Group is the world’s leading technological partner in travel, connecting global and local brands across accommodation, transport, activities and payments. Our teams combine tech, data and deep market expertise to deliver exceptional value to over 60,000 travel partners across 140 markets.
Our people are the heart of the company, empowered to move fast, dream big and make the difference. With our global approach and local insight, we bring innovation and scale to the travel ecosystem.
Job SummaryWe are seeking a results‑driven Strategic Account Manager responsible for growing and developing a defined portfolio of strategic clients. The role focuses on strengthening customer relationships, improving sales and profitability, and generating new business opportunities.
You will analyze client performance, manage commercial initiatives, and collaborate with internal teams to deliver a seamless customer experience. This is a field‑focused role requiring strong relationship‑building skills, analytical capabilities, and a proactive commercial mindset.
Responsibilities- Act as primary contact for assigned clients and coordinate solutions with internal teams.
- Handle client queries and operational issues promptly.
- Conduct 7–10 client visits weekly plus virtual meetings to maintain strong relationships and gather market insights.
- Analyze client performance to identify opportunities for increased sales and profitability.
- Drive growth within existing accounts and create new business opportunities through product expansion and market intelligence.
- Prevent churn by addressing risks early and strengthening commercial agreements.
- Prepare KPI reviews, performance packs, and commercial insights.
- Log all interactions (visits, calls, opportunities) in Salesforce CRM.
- Use data to inform internal planning and account strategy.
- Participate in ongoing coaching, training, ride‑alongs and team sessions to improve commercial skills.
- Acquire targeted clients by engaging assigned leads and generating new opportunities.
- Make first contact and assign segmentation for e‑registration clients from Inside Sales.
- Follow up on accounts to meet sales targets and maximize portfolio performance.
- Update all sales activities (visits, calls, opportunities) in Salesforce.
- Visit priority clients monthly and mass/penetration clients every two months.
- Attend tradeshows to capture new leads and identify prospects.
- Grade and prioritize leads based on potential.
- Manage a portfolio of accounts and escalate major operational issues through internal teams.
- Advanced level of English (must‑have).
- Strong commercial acumen and ability to identify growth opportunities.
- Excellent relationship‑building, communication, and negotiation skills.
- Analytical mindset with confidence using KPIs and performance data.
- Proficient with Salesforce CRM or similar tools.
- Able to work independently, manage field‑based schedules, and handle multiple priorities.
- Willingness to travel frequently and attend trade events.
- Comfortable collaborating with cross‑functional internal teams.
At HBX Group, we believe diversity fuels innovation and makes travel a force for good. We are committed to an inclusive workplace where everyone feels valued and respected, regardless of background or identity. Join us and be part of a team where diversity and equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
