Strategic Account Manager

Role Overview

The Strategic Account Manager (SAM) is responsible for driving growth, retention, and strategic alignment across a portfolio of global enterprise clients. Clients within the programme are multinational organisations, primarily headquartered in Europe and the UK, with operations spanning North America, APAC, Africa, and other regions.

This role reflects the global nature of the sales effort, requiring engagement with senior stakeholders across multiple geographies and the ability to navigate complex, multi-region sales environments.

The SAM operates within a collaborative Account Team structure and plays a critical role in advancing strategic opportunities across a broad, integrated solution portfolio spanning Operational Risk, EHS, and ESG.

Key Responsibilities

• Build and maintain long-term relationships with senior stakeholders across high-profile global accounts, ensuring alignment with enterprise-wide strategic objectives.
• Identify, develop, and secure new business opportunities across major accounts, leveraging the full breadth of the Operational Risk, EHS, and ESG solution portfolio.
• Develop and execute strategic account plans and tailored proposals aligned to client priorities and global operating models.
• Lead strategic discussions, executive meetings, and planning sessions across regions to advance complex sales cycles and expand account value.
• Collaborate closely within the Account Team (CSA, CSAM, and SAM), proactively contributing to client strategy and solution development. The SAM may assume a leading or supporting role depending on account dynamics but remains accountable for driving coordinated, client-focused outcomes.
• Ensure seamless coordination between clients and internal stakeholders to deliver consistent, high-quality service across geographies.
• Monitor client satisfaction and account health proactively, driving continuous improvement and long-term partnership value.
• Analyse account performance data, market insights, and client trends to refine sales strategies and optimise growth plans.
• Resolve high-level client challenges in coordination with the Account Team, ensuring timely, strategic resolution with minimal disruption.
• Support and execute targeted lead generation and marketing initiatives aligned to global account priorities.
• Negotiate high-value product and service agreements with appropriate commercial judgement and authority.

Essential Skills

• Deep Business Insight: Strong understanding of European business practices, EHS regulations, and financials.
• Strategic Client Management: Expert in managing key European accounts to maximize growth.
• High-Level Negotiation: Skilled in closing complex deals autonomously.
• Data Analysis: Ability to interpret client and market data for actionable insights.
• Persuasive Presentation: Deliver compelling presentations to executive-level clients.
• Cross-Functional Leadership: Coordinate effectively across diverse teams and geographies.
• Comprehensive Sales Knowledge: Mastery of strategic account and EHS-focused sales practices.
• High-Level Issue Resolution: Resolve complex client challenges efficiently and proactively.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.