Sr. Services Program Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

The Services Program Manager partners closely with Sales, Customer Success, Services, Marketing, and Product stakeholders to develop and execute go-to-market (GTM) strategies that drive Services attach rates, expand Services Annual Recurring Revenue (ARR), and increase customer adoption of Proofpoint Services offerings.

This role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes. The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements alongside account teams to articulate the business and operational value of Services.

The ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies, including Amazon Q, to improve productivity, insights, and business outcomes.

Your day to day

GTM Strategy & Services Growth

• Develop and execute Services GTM programs designed to increase Services attach rates, bookings, and recurring revenue.
• Partner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution.
• Build repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle.
• Analyze sales and services performance metrics to identify trends, opportunities, and areas for improvement.
• Establish KPIs and reporting mechanisms to measure Services pipeline, attach rates, conversion rates, and ARR growth.

Field Engagement & Services Overlay Support

• Serve as a Services subject matter expert and overlay specialist supporting account teams throughout the sales cycle.
• Participate in customer meetings, discovery sessions, workshops, and executive presentations to articulate the value of Services offerings.
• Assist account teams in identifying customer challenges and aligning appropriate Services solutions to desired business outcomes.
• Collaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.
• Support strategic opportunities and large account initiatives that require Services expertise.

Program Management & Cross-Functional Leadership

• Lead cross-functional initiatives that improve Services sales effectiveness and operational efficiency.
• Coordinate activities across Sales, Services, Marketing, Customer Success, Product, and Operations teams.
• Identify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans.
• Create scalable processes that improve Services opportunity identification, qualification, and execution.
• Drive accountability and alignment across stakeholders to ensure successful program outcomes.

AI Enablement & Innovation

• Leverage AI technologies, including Amazon Q, to improve productivity, automate workflows, generate insights, and enhance decision-making.
• Champion AI adoption within Services and field organizations by identifying practical use cases and best practices.
• Develop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence.
• Stay current on emerging AI capabilities and recommend opportunities to improve business performance.

What you bring to the team

• Bachelor's degree in Business, Technology, Marketing, Management, or equivalent experience.
• 5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.
• Proven experience developing and executing GTM programs that drive revenue growth and business outcomes.
• Strong understanding of Services business models, recurring revenue strategies, and customer lifecycle management.
• Experience partnering with Sales organizations and supporting customer-facing engagements.
• Demonstrated ability to influence and drive results across cross-functional teams without direct authority.
• Experience using AI tools and technologies, including Amazon Q or similar AI platforms, to improve business outcomes.
• Strong analytical skills with experience using data to drive strategic decisions and measure program success.
• Exceptional presentation, communication, and stakeholder management skills.
• Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously.
• Proven ability to think strategically while executing operationally.
• Strong team player with a collaborative mindset and a bias toward action.

Preferred Qualifications

• Experience in cybersecurity, SaaS, cloud, or enterprise software industries.
• Experience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.
• Knowledge of sales methodologies and enterprise account planning processes.
• Experience building executive-level presentations, business cases, and GTM plans.
• Familiarity with CRM, BI, and AI-powered productivity tools.

Success Measures

• Increased Services attach rates across strategic accounts.
• Growth in Services ARR and bookings.
• Increased Services pipeline generation and conversion.
• Improved field engagement and Services opportunity identification.
• Adoption of AI-enabled processes that improve efficiency and effectiveness.
• Strong stakeholder satisfaction across Sales, Services, and Customer Success organizations.

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Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!