Sr Sales Support Analyst

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

The Sr. Sales Ops Analyst role will work with sales support and sales to ensure a smooth quoting process. The Sr. Sales Ops Analyst will create and prepare quotes for complex and high visibility deals/projects. Sr. Sales Ops Analyst will provide assistance to the sales support team members with their experience, skills, knowledge, and resolve any concerns or questions when it pertains to creating customer quotes. 

Primary Duties / Responsibilities

• Confidently handle high visibility quotes with high deal value, ensuring accuracy and efficiency throughout the process.

• Take accountability for meeting daily SLAs, weekly performance targets, quarterly reviews, and annual ratings, demonstrating consistent delivery against set benchmarks.

• Adapt quickly to new and complex projects, handling them with minimal supervision.

• Proficiently document processes and lead the structured documentation of new projects & processes, ensuring clarity and accessibility for all stakeholders.

• Grasp new concepts swiftly and adeptly manage dynamic projects and tasks, prioritizing speed and efficiency in delivering resolutions.

• Review and optimize processes, demonstrating the vision to enhance efficiency and effectiveness

• Break down complex processes into simpler steps, identifying areas for improvement within systems and products.

• Utilize precision, attention to detail, clear communication, and relationship-building skills to meet operational deliverables on time.

• Communicate effectively, translating complex problems into simple language for cross-functional collaboration with IT, sales, and other departments.

• Engage in calls with sales representatives and internal/external partners to define quoting or deal requirements as necessary.

• Collaborate closely with managers, leads, and team members to ideate, simplify, and optimize processes.

• Persuasively align with key stakeholders across legal, product, and other teams to ensure successful commitment delivery.

• Proactively offer assistance to team members, demonstrating a collaborative and supportive mindset

• Manage delegated responsibilities from senior management or program managers for large projects as needed.

Requirements

In addition to the below this role requires a proactive, adaptable, and detail-oriented individual with strong communication and leadership skills, capable of thriving in a fast-paced environment and driving successful outcomes in quoting and deal management processes.

• 5-7 years of hands-on expertise in CPQ, deal management, funnel optimization, and intricate quoting methodologies.

• Exhibit a team-oriented approach, certifications in coaching methodologies and a strong understanding of Scrum or Agile methodologies.

• Possess a minimum of 2-3 years' experience within a product or SaaS-based organization.

Preferences:

• Experience in the Salesforce .

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at [email protected] for assistance.