At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognised leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
JOB OVERVIEW
This role will support the ALTOUR travel operation out of hours by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings. The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You’ll be fulfilling last minute/urgent travel bookings on behalf of the company’s Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.
DUTIES AND RESPONSIBILITIES
- Answering calls and emails from clients in a polite, efficient and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team
- Work as part of an efficient team, communicating effectively both internally and externally
- To issue, re-issue and perform re-calculations of international and domestic airfares
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
- Creation and provision of traveler tracking reports for communication to clients in the event of a major event
Our ideal candidate;
- Knowledgeable on a GDS, Sabre ideally, but we will cross train for the right candidate
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word and Excel
- Possess good geographical and product knowledge of destinations and airlines
- On the pulse with world events and likely travel implications
- Good organizational skills and excellent customer service & communicative abilities are essential
- Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients
PAY AND BENEFITS
- Competitive salary
- Discretionary 5% management bonus plan
- Signing on bonus
- 25 days annual leave plus bank holidays
- Medicash Health Plan
- BUPA Dental Plan
- Life assurance
- Wellbeing and Employee Assistance Programme
- Group income protection cover
Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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